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- Tasks: Convert sales enquiries into confirmed bookings and maintain accurate reservation records.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, leadership training, and 24/7 employee support.
- Why this job: Be part of an inclusive team shaping the future of hospitality.
- Qualifications: Passion for guest experience and ideally 2 years in a guest-facing role.
- Other info: Work with top brands like Hilton and Marriott in exciting locations.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities:
- Ensure that all sales enquiries are dealt with in a proactive manner and converted to confirmed bookings, to the agreed company standards using the company Sales Conversation techniques.
- Understand the business and keep up to date with the hotel's selling strategy, letting policy, and promotions.
- Ensure that all reservations are directly inputted into the Opera system and maintain an accurate filing system.
- Ensure the team is aware of referral procedures when denying enquiries.
- Ensure that no shows and cancellation charges are dealt with daily.
Qualifications:
- Passionate about providing an exceptional guest experience and living through our brand standards.
- Ideally have a minimum of 2 years experience in either a guest-facing role or on the phone.
- Experience with the reservations systems - Opera V5 & Opera Cloud will be a huge advantage.
About Aimbridge and Benefits:
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott, and everything in between. From the rich diversity of our people and locations to our 'people first' approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.
Benefits include industry-leading training and leadership development opportunities, hotel discounts portfolio wide, staff rates, and up to 50% discount on food & beverage and spa, as well as 24/7 access to our employee assistance programme.
Reservations Agent in Manchester employer: Aimbridge EMEA
Contact Detail:
Aimbridge EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Manchester
✨Tip Number 1
Get to know the company inside out! Research Aimbridge and their hotel brands, like Hilton and IHG. This way, you can show off your knowledge during interviews and demonstrate how you can contribute to their guest experience.
✨Tip Number 2
Practice your sales conversation techniques! Since converting enquiries into bookings is key, role-play with a friend or family member. This will help you feel more confident and ready to tackle those phone calls.
✨Tip Number 3
Don’t forget to highlight your experience with Opera systems if you have it! If not, mention any similar systems you've used. We want to see that you're tech-savvy and can adapt quickly to new tools.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be part of our inclusive team shaping the future of hospitality, and we can’t wait to meet you!
We think you need these skills to ace Reservations Agent in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for providing an exceptional guest experience shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel welcome and valued.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience, especially if you've worked in guest-facing roles or have used the Opera system before. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Aimbridge EMEA
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s selling strategy and any current promotions. This shows that you’re proactive and genuinely interested in the role, which is key for a Reservations Agent.
✨Practice Your Sales Techniques
Since the role involves converting enquiries into bookings, brush up on your sales conversation techniques. Role-play with a friend or family member to get comfortable with handling different types of customer interactions.
✨Familiarise Yourself with Opera
If you have experience with the Opera system, great! If not, take some time to learn the basics. Being able to discuss how you would input reservations accurately will impress the interviewers.
✨Show Your Passion for Guest Experience
During the interview, share examples of how you’ve gone above and beyond to provide exceptional service in previous roles. This aligns perfectly with Aimbridge's focus on guest experience and will help you stand out.
