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- Tasks: Lead a team to deliver exceptional guest experiences and manage hotel operations.
- Company: Join a leading hotel brand known for its commitment to customer service.
- Benefits: Enjoy industry-leading training, discounts, and 24/7 employee support.
- Why this job: Make a real impact on guests' stays and develop your leadership skills.
- Qualifications: Experience in hotel management and strong communication skills required.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
As Guest Services Manager you will be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay.
Key responsibilities include:
- Overseeing front desk operations, managing reservations, handling guest complaints, and ensuring cleanliness and maintenance of guest rooms and common areas.
- Managing the department budget, hiring and training staff, and developing and implementing guest service policies and procedures.
- Maintaining positive relationships with guests and upholding the hotel's reputation for excellent customer service.
Qualifications:
- Prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
- Excellent communication and interpersonal skills to effectively manage staff and interact with guests; able to provide guidance and feedback, and handle customer complaints and queries professionally.
- Strong leadership and organisational skills to recruit, manage, and motivate staff; able to set goals, delegate tasks, and monitor performance to ensure smooth operations.
- Understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools; ability to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Benefits:
- Industry leading training and leadership development opportunities.
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa.
- 24/7 access to our employee assistance programme.
Guest Services Manager in Manchester employer: Aimbridge EMEA
Contact Detail:
Aimbridge EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest services and hotel management. Think about your past experiences and how they relate to the responsibilities of the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for customer service and hospitality shine through. Remember, they’re looking for someone who can lead a team and create memorable experiences for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s make it happen!
We think you need these skills to ace Guest Services Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Guest Services: When writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating exceptional experiences for guests. Share any relevant stories or examples that highlight your commitment to outstanding service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the Guest Services Manager role. Highlight your experience in managing front desk operations and handling guest complaints. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Aimbridge EMEA
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel operations, especially front desk procedures and guest service policies. Familiarise yourself with common software used in the industry, like PMS and CRM tools, so you can confidently discuss how you would use them to enhance guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve motivated staff, handled complaints, or implemented new procedures. This will demonstrate your ability to lead and inspire a team to provide exceptional service.
✨Practice Your Communication
Since this role requires excellent interpersonal skills, practice articulating your thoughts clearly and professionally. Role-play common scenarios you might face, such as dealing with difficult guests or training new staff, to show that you can handle various situations with ease.
✨Be Guest-Centric
During the interview, emphasise your commitment to guest satisfaction. Share stories that highlight your ability to build positive relationships with guests and how you’ve gone above and beyond to ensure their comfort. This will align perfectly with the hotel's focus on maintaining its reputation for excellent customer service.
