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- Tasks: Lead the guest services team to ensure unforgettable experiences for every guest.
- Company: Top hotel management company in Manchester with a focus on excellence.
- Benefits: Extensive training, hotel discounts, and opportunities for career advancement.
- Why this job: Be the face of hospitality and create memorable stays for guests.
- Qualifications: Previous hotel management experience and strong leadership skills.
- Other info: Join a dynamic team dedicated to service excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel management company in Manchester is seeking a Guest Services Manager to oversee the guest services team, ensuring exceptional service throughout guests' stays. This role involves managing front desk operations, handling reservations, and guest complaints, alongside budget management and staff training.
The ideal candidate will have previous hotel management experience and excellent communication, leadership, and organizational skills.
Benefits include extensive training opportunities and hotel discounts.
Guest Experience Manager — Front Desk & Service Excellence in Manchester employer: Aimbridge EMEA
Contact Detail:
Aimbridge EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager — Front Desk & Service Excellence in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in hotels. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your leadership and problem-solving skills—this is your chance to stand out!
✨Tip Number 3
Research the company! Before any interviews, dive into the hotel’s values and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Guest Experience Manager. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Guest Experience Manager — Front Desk & Service Excellence in Manchester
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating exceptional guest experiences. Share specific examples from your past roles that highlight your commitment to service excellence.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your previous hotel management experience aligns with our needs!
Highlight Your Leadership Skills: As a Guest Experience Manager, strong leadership is key. In your application, emphasise your ability to train and manage teams effectively, showcasing any relevant achievements or initiatives you've led.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Aimbridge EMEA
✨Know the Company Inside Out
Before your interview, do some homework on the hotel management company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Experience Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. This will highlight your capability to manage the guest services team effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you've handled guest complaints or managed front desk operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows that you're proactive and genuinely interested in contributing to their success.
