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- Tasks: Ensure guest safety, conduct audits, and deliver first-class service during night shifts.
- Company: Join the Holiday Inn Southend, part of the global Aimbridge Hospitality family.
- Benefits: Enjoy hotel discounts, flexible working, and financial wellness support.
- Why this job: Be a night owl ambassador, making memorable experiences for guests.
- Qualifications: Passion for hospitality and a friendly personality are essential.
- Other info: Dynamic team environment with opportunities for career growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
As Night Auditor/Duty Manager, you will work closely with the Front Office Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first‑class service to all guests. You will ensure a minimum of two security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day’s business and liaise with the accounts team to ensure accuracy.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. Based in the Holiday Inn Southend you will be part of a family of passionate people who know that being the best doesn’t always mean working around the clock. Located next to London Southend Airport, Holiday Inn Southend boasts 129 modern bedrooms, conference & events facilities and the 1935 Rooftop restaurant and bar.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience, a night owl and living through our brand standards. At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.
Key Responsibilities
- Ensure the safety and security of hotel guests and staff during the night shift.
- Conduct a minimum of two security checks on each shift, with emphasis on fire safety.
- Perform the nightly audit to close the day’s business and liaise with the accounts team to ensure accuracy.
- Act as an ambassador to the hotel, delivering first‑class service to all guests.
Desired Attributes
- Be you: be natural, professional, and personable in the way you interact with people.
- Get ready: take notice and use your knowledge so you are prepared for any‑thing.
- Show you care: be thoughtful in the way you welcome and connect with guests.
- Take action: show initiative, take ownership, and go the extra mile.
Our hotel was built in 2012 and our guests benefit from 129 modern bedrooms, state‑of‑the‑art conference and event facilities, and a stylish rooftop restaurant & bar, “1935” offering contemporary British fare and views of the airport runway and surrounding countryside. We have a great product but our most important asset is our team, who provide consistently high‑level service, have a great personality and a passion for delivering a 5‑star service.
Benefits
As part of the Aimbridge team, you will have access to a suite of benefits that include:
- Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa.
- Wagestream – stream up to 40% of pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme.
- Career and lifestyle breaks – allowing you to take time off for key life events.
- Volunteer days – up to two days per year to support a charity of your choice.
- Paid breaks.
- Starting salary above national minimum wage.
- Flexible working opportunities.
A day in the life of…
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Holiday Inn SouthendNight Auditor/ Duty Manager employer: Aimbridge EMEA
Contact Detail:
Aimbridge EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Inn SouthendNight Auditor/ Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor/Duty Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your true self shine through. Remember, they’re looking for someone with bags of personality and a flair for hospitality, so don’t hold back!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle various guest scenarios or security situations. Being ready to demonstrate your problem-solving skills will impress the hiring team at Holiday Inn Southend.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Aimbridge and be part of a fantastic team dedicated to delivering exceptional guest experiences.
We think you need these skills to ace Holiday Inn SouthendNight Auditor/ Duty Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your flair for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Night Auditor/Duty Manager role. Highlight your relevant experience and skills that align with our brand standards and the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Holiday Inn Southend.
How to prepare for a job interview at Aimbridge EMEA
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn brand and its values. Understand what it means to provide exceptional guest experiences and how safety and security play a role in that. This knowledge will help you answer questions confidently and show your passion for hospitality.
✨Show Off Your Personality
As a Night Auditor/Duty Manager, personality is key! Be yourself during the interview and let your natural charm shine through. Share stories that highlight your flair for hospitality and how you connect with guests. Remember, they want someone who can bring warmth and professionalism to the role.
✨Prepare for Situational Questions
Expect questions that assess how you handle various situations, especially regarding guest interactions and security checks. Think of examples from your past experiences where you went the extra mile or resolved a challenging situation. This will demonstrate your initiative and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they ensure guest safety. This shows your genuine interest in the role and helps you gauge if the hotel is the right fit for you.