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For Companies At a Glance
- Tasks: Welcome guests, assist with check-in/out, and handle inquiries to ensure a fantastic stay.
- Company: Join Holiday Inn Bournemouth, part of the global Aimbridge Hospitality brand, known for exceptional service.
- Benefits: Enjoy hotel discounts, flexible wage access, and industry-leading training opportunities.
- Why this job: Be part of a diverse team shaping hospitality, making travel joyful for everyone.
- Qualifications: Strong communication, organisational skills, and a passion for guest experiences are essential.
- Other info: Located in vibrant Bournemouth, this role offers a chance to grow in a global company.
The predicted salary is between 24000 - 36000 £ per year.
Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check‑in and check‑out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You will have the ability to remain calm and professional in high‑pressure situations, ensuring guests feel welcomed and valued during their stay, which positively impacts the success and reputation of our hotel. As an integral part of our hotel\’s operational team, you will offer support to colleagues across all areas of the business to ensure a first‑class guest experience.
Key Skills
- Communication skills: Interact with guests, colleagues, and other stakeholders daily. Excellent verbal and written communication is essential to ensure effective communication and provide exceptional customer service.
- Organisational skills: Manage guest reservations, check‑in/out, and ensure smooth front‑desk operations. Good organisational skills allow you to manage your workload efficiently.
- Attention to detail: Accurate information and bookings are critical. You should be detail‑oriented to ensure all guest information is correct and bookings are processed efficiently.
- Technical skills: Basic computer skills, including proficiency in Microsoft Office, email, and internet use. Experience with hotel management software such as Opera or Fidelio is an advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
About Aimbridge Hospitality EMEA
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, partnering with leading hotel operators such as Hilton, IHG, Accor and Marriott. We are committed to a people‑first approach, offering everyone a place to grow and shaping the future of hospitality.
Location
Holiday Inn Bournemouth, 22 Bath Rd, Bournemouth, Dorset, BH1 2NS.
Benefits
- Industry‑leading training and leadership development opportunities
- Hotel discounts across the portfolio – staff rates and up to 50% discount on food & beverage and spa
- Access to Stream – up to 40% pay earned, with automatic savings contributions to support financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward your contributions
- Staff meals on duty
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Holiday Inn BournemouthGuest Service Assistant employer: Aimbridge EMEA
Contact Detail:
Aimbridge EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Inn BournemouthGuest Service Assistant
✨Tip Number 1
Familiarise yourself with the Holiday Inn brand and its values. Understanding their commitment to 'True Hospitality' will help you align your approach during interviews and interactions, showcasing your passion for delivering exceptional guest experiences.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will prepare you to handle inquiries and complaints effectively, demonstrating your ability to remain calm and professional under pressure.
✨Tip Number 3
Research local attractions and amenities around Bournemouth. Being knowledgeable about the area will not only impress your interviewers but also enable you to provide valuable information to guests, enhancing their overall experience.
✨Tip Number 4
If you have experience with hotel management software like Opera or Fidelio, be sure to mention it during your discussions. If not, consider taking a quick online course to familiarise yourself with these tools, as technical proficiency is a key skill for this role.
We think you need these skills to ace Holiday Inn BournemouthGuest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality. Emphasise your communication skills and any previous roles where you managed guest interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples of how you've handled high-pressure situations or resolved guest complaints effectively.
Highlight Technical Skills: If you have experience with hotel management software like Opera or Fidelio, be sure to mention it. Also, include your proficiency in Microsoft Office and any other relevant technical skills that would benefit the role.
Showcase Attention to Detail: In your application, provide examples that demonstrate your attention to detail, such as ensuring accuracy in bookings or maintaining an organised workspace. This is crucial for the Guest Service Assistant role.
How to prepare for a job interview at Aimbridge EMEA
✨Showcase Your Communication Skills
As a Guest Service Assistant, you'll be interacting with guests and colleagues constantly. During the interview, demonstrate your excellent verbal and written communication skills by clearly articulating your thoughts and actively listening to the interviewer.
✨Highlight Your Organisational Abilities
Discuss your experience in managing reservations and check-in/out processes. Provide examples of how you've maintained an organised workspace or handled multiple tasks efficiently, as this is crucial for ensuring smooth front desk operations.
✨Emphasise Attention to Detail
Mention specific instances where your attention to detail has positively impacted guest satisfaction. This could include accurately processing bookings or resolving issues before they escalate, showcasing your commitment to providing exceptional service.
✨Demonstrate Your Passion for Hospitality
Convey your enthusiasm for delivering outstanding guest experiences. Share stories that reflect your dedication to hospitality and how you align with the brand's values, as this will resonate well with the interviewers looking for a cultural fit.
