Guest Service Assistants

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You will have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, impacting the success and reputation of our hotel. As an integral part of our hotel's operational team, you will offer support to colleagues across all areas of the business to ensure a first-class guest experience. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Responsibilities

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You will have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

About Aimbridge & Hampton: Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our 'people first' approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.

So, click apply today, we would love to welcome you to our inclusive team shaping the future of hospitality.

About Hampton by Hilton Blackpool: This hotel is located near Blackpool Pleasure Beach amusement park and has 204 beds. A five-minute drive from Blackpool airport, the hotel is within walking distance of Pleasure Beach and two tram stations providing access to the city centre. The hotel is part of a £31 million regeneration project that plans to build new office blocks, retail outlets, parking space and additional tram stops between main train stations and the city centre. At Hampton, we focus on personality when recruiting new team members and seek individuals with creativity, a 'thinking outside the box' approach and the desire to be the very best in everything they do. Think you have that 'sparkle' and 'can-do' attitude we look for in all of our team? Are you excited about becoming part of the opening team at the brand's largest property in Europe?

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking