At a Glance
- Tasks: Lead the guest services team to ensure exceptional experiences for all guests.
- Company: Holiday Inn Bournemouth, a renowned hotel with a focus on customer satisfaction.
- Benefits: Enjoy flexible working, hotel discounts, and industry-leading training opportunities.
- Other info: Access to gym facilities and career breaks for key life events.
- Why this job: Join a dynamic team and make a real difference in guests' stays.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
As Guest Services Manager you will manage the guest services team and ensure guests receive exceptional service throughout their stay.
Responsibilities
- Oversee front desk operations.
- Manage reservations, check‑in and check‑out procedures.
- Handle guest complaints and ensure prompt resolution.
- Ensure cleanliness and maintenance of guest rooms and common areas.
- Manage the department budget.
- Hire, train and develop staff.
- Develop and implement guest‑service policies and procedures.
- Maintain positive relationships with guests and uphold the hotel’s reputation for excellent customer service.
- Use hotel software and systems, including PMS, booking engines and CRM tools, to manage reservations and analyse performance data.
Qualifications
- Prior experience in managing a hotel front office or similar position with a good understanding of hotel operations.
- Excellent communication and interpersonal skills to effectively manage staff and interact with guests.
- Strong leadership and organisational skills to recruit, manage and motivate staff; set goals, delegate tasks and monitor performance.
- Good understanding of hotel software and systems, including PMS, booking engines and CRM tools.
Benefits
- Industry leading training and leadership development opportunities.
- Hotel discounts portfolio wide – staff rates and up to 50% discount on food, beverage and spa.
- Access to Stream – pay ‘up to 40% pay as it is earned’ and set automatic savings.
- 24/7 access to employee assistance programme.
- Uncapped incentives to reward contributions.
- Flexible working opportunities.
- Minimum of 18 days holiday.
- Staff meals on duty.
- Starting salary above national minimum wage.
- Access to hotel gym facilities.
- Career and lifestyle breaks – allowing time off for key life events.
- Free staff parking.
Holiday Inn BournemouthGuest Service Manager (Front Office and Food and beverage) employer: Aimbridge EMEA
At Holiday Inn Bournemouth, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With industry-leading training opportunities, flexible working arrangements, and a comprehensive benefits package including hotel discounts and wellness programmes, we ensure our team members feel valued and supported in their roles. Join us in creating memorable experiences for our guests while enjoying a rewarding career in the heart of Bournemouth.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Inn BournemouthGuest Service Manager (Front Office and Food and beverage)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aimbridge EMEA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aimbridge EMEA
Don't be shy about reaching out to Aimbridge EMEA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Holiday Inn BournemouthGuest Service Manager (Front Office and Food and beverage)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aimbridge EMEA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aimbridge EMEA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
