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- Tasks: Manage the full repair lifecycle and provide top-notch customer service.
- Company: Dynamic customer service organisation based in Birmingham.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Join a vibrant team and make a difference in customer satisfaction.
- Qualifications: Strong IT skills, excellent communication, and organisational abilities.
- Other info: Fast-paced role perfect for those who thrive under pressure.
The predicted salary is between 30000 - 42000 £ per year.
A customer service organization is seeking a Repairs Administrator in Birmingham. The role involves managing the full repair lifecycle, including entering customer details, providing repair estimates, packing, and dispatching spare parts.
Candidates should possess strong IT skills, be organized, and have excellent communication abilities. The ideal candidate will be attentive, capable of working under pressure, and thrive in a team environment.
Repairs Admin & Customer Care Specialist in Birmingham employer: AIM TV Group / Raw Travel
Contact Detail:
AIM TV Group / Raw Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Admin & Customer Care Specialist in Birmingham
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and how they operate can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and repairs administration. We all know that being prepared can help ease those nerves and let your skills shine through!
✨Tip Number 3
Show off your IT skills during the interview! Bring examples of how you've used technology to improve processes or solve problems in previous roles. It’s a great way to demonstrate your fit for the position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it keeps you on their radar!
We think you need these skills to ace Repairs Admin & Customer Care Specialist in Birmingham
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight your strong IT skills in your application. We want to see how you can use technology to manage the repair lifecycle efficiently, so don’t hold back on showcasing your tech-savvy side!
Be Organised: Being organised is key for this role. In your application, give examples of how you've managed tasks or projects in the past. We love to see candidates who can juggle multiple responsibilities without breaking a sweat!
Communicate Clearly: Excellent communication is a must! When writing your application, keep it clear and concise. We appreciate candidates who can express their thoughts well, as this reflects how you’ll interact with our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at AIM TV Group / Raw Travel
✨Know the Repair Lifecycle
Make sure you understand the full repair lifecycle, as this role revolves around it. Brush up on how to enter customer details, provide estimates, and manage packing and dispatching of spare parts. Being able to discuss these processes confidently will show your potential employer that you're ready to hit the ground running.
✨Show Off Your IT Skills
Since strong IT skills are a must for this position, be prepared to talk about your experience with relevant software or systems. If possible, bring examples of how you've used technology to improve efficiency in previous roles. This will demonstrate your capability and readiness to adapt to their systems.
✨Communicate Clearly
Excellent communication is key in customer service roles. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and providing solutions on the spot.
✨Team Player Mindset
This job requires someone who thrives in a team environment. Be ready to share examples of how you've successfully collaborated with others in past roles. Highlight any experiences where you’ve supported colleagues or contributed to team goals, as this will resonate well with the interviewers.
