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- Tasks: Lead and motivate the account team to prioritize customer satisfaction and achieve performance goals.
- Company: Join an award-winning producer of Retail Point of Sale solutions in West Yorkshire.
- Benefits: Enjoy a competitive salary of £65k - £75k plus a comprehensive package, with hybrid work options.
- Why this job: Be part of a dynamic team that values innovation and client relationships in the retail sector.
- Qualifications: 10+ years in client service with strong POS production experience and leadership skills required.
- Other info: This is a fantastic opportunity for passionate individuals looking to make an impact in retail!
The predicted salary is between 55000 - 65000 £ per year.
Senior Account Director | POS | West Yorkshire (Hybrid) | £65k – £75k + package
Aim Search are partnered with a leading and award winning Producer of Retail Point of Sale, who are recruiting for a heavy weight Account Director to be wholly accountable for ensuring the account team provides a service that focuses on putting the customer first, delivering against agreed SLA’s and KPI’s at all times. The Senior Account Director will take responsibility for the strategic running and overall performance of the client portfolio, guiding and supporting the account team to ensure that client activities are expanded to their fullest potential in order to maximise service, value add and profitability, thus ensuring client retention.
About the Senior Account Director role:
- Motivate and develop the Account Team, ensuring they provide a service that focuses on putting the customer first, delivering against agreed SLA’s and KPI’s at all times.
- Develop excellent client and business relationships, including key senior personnel
- Provide Retail POS and Signage solutions that meet client expectations, working with them to deliver innovation on future store development opportunities
- Continually review process and current practice, challenging received ways of working and initiating improvements which add value
About the successful Senior Account Director:
- 10 years+ client service experience, working directly with retailers on creative POS solutions
- Extensive POS production and workflow experience: strong technical skills and the ability to provide instant solutions and recommendations
- Thorough understanding of the retail POS landscape
- Previous experience working on client site.
- Familiar with excellent customer service and accustomed to delivering it
- A passion for quality
- Inspirational team leader with proven ability to motivate and get the best out of others
This is a fantastic opportunity for an experienced Senior POS Account Director with a strong passion for the Retail industry! Please apply ASAP for more details!
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Senior Account Director - POS employer: Aim Search
Contact Detail:
Aim Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Director - POS
✨Tip Number 1
Make sure to highlight your extensive experience in client service, especially if you've worked directly with retailers on creative POS solutions. This will show that you understand the unique challenges and opportunities in this field.
✨Tip Number 2
Demonstrate your ability to motivate and lead a team by sharing specific examples of how you've developed account teams in the past. This is crucial for the Senior Account Director role.
✨Tip Number 3
Familiarize yourself with the latest trends in retail POS and signage solutions. Being able to discuss innovative ideas during the interview will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you've successfully managed client relationships and improved service delivery in previous roles. This will demonstrate your commitment to putting the customer first, which is key for this position.
We think you need these skills to ace Senior Account Director - POS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 10+ years of client service experience and your extensive knowledge of POS solutions. Use specific examples that demonstrate your ability to motivate teams and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, emphasize your passion for the retail industry and your experience in developing client relationships. Mention how you can contribute to the strategic running of the client portfolio and your approach to innovation in POS solutions.
Showcase Your Leadership Skills: Highlight your experience as an inspirational team leader. Provide examples of how you've motivated your team and improved processes in previous roles, ensuring that you align with the job's focus on team development and client retention.
Research the Company: Familiarize yourself with the company’s values and recent projects in the retail POS landscape. This will help you tailor your application and show that you understand their business and are genuinely interested in contributing to their success.
How to prepare for a job interview at Aim Search
✨Showcase Your Client Service Experience
Make sure to highlight your 10+ years of client service experience, especially any direct work with retailers on creative POS solutions. Be prepared to discuss specific examples where you successfully met client expectations and delivered exceptional service.
✨Demonstrate Your Technical Skills
Since the role requires extensive POS production and workflow experience, be ready to talk about your technical skills. Share instances where you provided instant solutions and recommendations that positively impacted client projects.
✨Emphasize Team Leadership Abilities
As an inspirational team leader, it's crucial to convey how you've motivated and developed your account teams in the past. Prepare anecdotes that illustrate your leadership style and how it has led to improved performance and client satisfaction.
✨Discuss Process Improvement Initiatives
The company values innovation and process improvement, so come equipped with ideas or examples of how you've challenged existing practices and implemented changes that added value. This will demonstrate your proactive approach and commitment to excellence.
