At a Glance
- Tasks: Engage with customers, drive product adoption, and resolve technical challenges.
- Company: Aikido, a fast-growing security tech company focused on developer-first solutions.
- Benefits: Flexible working hours, high-impact role, and a supportive company culture.
- Other info: Opportunity for rapid growth and to work independently in a dynamic environment.
- Why this job: Join an all-star team and make a real impact in the tech industry.
- Qualifications: Experience in customer success or technical account management, with AppSec knowledge.
The predicted salary is between 50000 - 70000 £ per year.
We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest. We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self‑securing software. Join an all‑star team. Take real ownership. Push boundaries. Build things that matter.
As our first Customer Success manager in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities- Engage with accounts at risk to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech‑savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a 'get stuff done' attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
- High‑impact position in a fast‑growing company.
- Fast growth of responsibility.
- A company that sticks to its values in an open and informal atmosphere.
- Flexibility in working hours.
You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.
Technical Customer Success UK employer: aikidosecurity
Aikido is an exceptional employer that fosters a dynamic and innovative work culture, perfect for creative minds looking to make a real impact in the security tech industry. With a focus on collaboration and professional growth, employees are encouraged to push boundaries and develop their skills while working on meaningful projects that resonate with developers and customers alike. Located in a vibrant tech hub, Aikido offers unique opportunities to engage with cutting-edge technology and a diverse team dedicated to delivering clear and compelling visual narratives.
