At a Glance
- Tasks: Engage with customers, drive product adoption, and resolve technical challenges.
- Company: Aikido, a fast-growing security tech company focused on developer-first solutions.
- Benefits: Flexible working hours, high-impact role, and a supportive company culture.
- Other info: Opportunity for rapid growth and to work independently in a dynamic environment.
- Why this job: Join an all-star team and make a real impact in the tech industry.
- Qualifications: Experience in customer success or technical account management, with AppSec knowledge.
The predicted salary is between 50000 - 70000 £ per year.
We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest. We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self‑securing software. Join an all‑star team. Take real ownership. Push boundaries. Build things that matter.
As our first Customer Success manager in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities- Engage with accounts at risk to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech‑savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a 'get stuff done' attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
- High‑impact position in a fast‑growing company.
- Fast growth of responsibility.
- A company that sticks to its values in an open and informal atmosphere.
- Flexibility in working hours.
You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.
Technical Customer Success UK employer: aikidosecurity
Aikido is an exceptional employer that champions a developer-first approach to security, fostering an open and informal work culture where innovation thrives. As the first Customer Success Manager in the UK, you'll enjoy significant growth opportunities in a fast-paced environment, with the flexibility to manage your own hours while making a real impact on customer success and product adoption. Join us to be part of a dynamic team dedicated to transforming the security landscape for developers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at aikidosecurity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like aikidosecurity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Success UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to aikidosecurity:Your cover letter is your chance to shine! Tell us why you want to work at aikidosecurity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at aikidosecurity!
How to prepare for a job interview at aikidosecurity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
