At a Glance
- Tasks: Engage with customers, drive product adoption, and resolve technical challenges.
- Company: Aikido, a fast-growing tech company revolutionising security for developers.
- Benefits: Flexible working hours, high-impact role, and a supportive team culture.
- Other info: Open and informal atmosphere with growth opportunities.
- Why this job: Join an all-star team and make a real impact in the tech world.
- Qualifications: Experience in customer success or technical account management, with AppSec knowledge.
The predicted salary is between 50000 - 65000 £ per year.
We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest. We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
As our first Customer Success manager in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities:
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Job requirements:
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a 'get stuff done' attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
What you can expect:
- High-impact position in a fast-growing company.
- Fast growth of responsibility.
- A company that sticks to its values in an open and informal atmosphere.
- Flexibility in working hours.
- You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.
Remote Technical Customer Success UK in Wrexham employer: Aikido Security
Aikido is an exceptional employer that champions a developer-first approach to security, fostering an open and informal work culture where innovation thrives. As the first Customer Success Manager in the UK, you will enjoy significant growth opportunities in a fast-paced environment, with the flexibility to manage your own hours while making a real impact on customer success and product adoption. Join us to be part of a dynamic team dedicated to transforming the security landscape for developers.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Customer Success UK in Wrexham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Aikido. A friendly chat can give you insights and maybe even a referral. Don’t be shy; we all love a good conversation!
✨Tip Number 2
Show off your skills! Prepare for potential interviews by brushing up on your technical knowledge and customer success strategies. We want to see how you can tackle real-world problems, so think of examples that highlight your experience.
✨Tip Number 3
Be proactive! If you spot any challenges or areas for improvement in Aikido’s current offerings, jot them down. Bringing fresh ideas to the table during interviews shows you’re already thinking about how to add value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s make security suck less together!
We think you need these skills to ace Remote Technical Customer Success UK in Wrexham
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about making security better for developers. Share any personal experiences or insights that connect you to our mission at Aikido.
Highlight Relevant Experience:Make sure to showcase your previous roles in customer success or technical account management. We want to see how your background aligns with the responsibilities of driving product adoption and resolving customer challenges.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate a 'get stuff done' attitude that reflects our company culture.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our all-star team!
How to prepare for a job interview at Aikido Security
✨Know Your Stuff
Make sure you brush up on your knowledge of AppSec and the technical aspects of Aikido's platform. Be ready to discuss how you can help customers navigate their security challenges and drive product adoption.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with both customers and internal teams. Prepare examples of how you've successfully resolved customer issues or driven engagement in previous roles.
✨Demonstrate Proactivity
Highlight instances where you've taken the initiative to prevent churn or improve customer satisfaction. Companies love candidates who can show they don't just wait for problems to arise but actively seek solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about Aikido's products and their approach to customer success. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of making security better for developers.
