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- Tasks: Engage with customers, drive product adoption, and resolve technical challenges.
- Company: Aikido, a fast-growing security tech company focused on developer-first solutions.
- Benefits: Flexible working hours, high-impact role, and a supportive team culture.
- Other info: Opportunity for rapid growth and a chance to shape the future of security.
- Why this job: Join an all-star team and make a real impact in the tech world.
- Qualifications: Experience in customer success or technical account management, with AppSec knowledge.
The predicted salary is between 36000 - 60000 £ per year.
We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest. We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
As our first Customer Success manager in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a 'get stuff done' attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
- High-impact position in a fast-growing company.
- Fast growth of responsibility.
- A company that sticks to its values in an open and informal atmosphere.
- Flexibility in working hours.
You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.
Technical Customer Success UK employer: Aikido Security
Contact Detail:
Aikido Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success UK
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Aikido or similar companies. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common customer success scenarios. Think about how you’d handle onboarding or resolving technical issues – we want to see your problem-solving chops!
✨Tip Number 3
Be proactive! If you spot any potential challenges in the role or have ideas on improving customer experience, don’t hesitate to share them during your interview. We love candidates who think outside the box!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Aikido!
We think you need these skills to ace Technical Customer Success UK
Some tips for your application 🫡
Show Your Passion for Security: When writing your application, let us know why you're excited about making security suck less for developers. Share any personal experiences or insights that connect you to our mission at Aikido.
Highlight Relevant Experience: Make sure to showcase your previous roles in customer success or technical account management. We want to see how your background aligns with the responsibilities of driving product adoption and resolving customer challenges.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate a 'get stuff done' attitude. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our all-star team!
How to prepare for a job interview at Aikido Security
✨Know Your Stuff
Make sure you brush up on your knowledge of AppSec and customer success strategies. Familiarise yourself with Aikido's products and how they stand out from legacy security tools. This will help you demonstrate your technical expertise and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific instances where you debugged a workflow or resolved a customer challenge. This will highlight your proactive approach and ability to drive product adoption, which is key for this position.
✨Communicate Clearly
Since strong communication is crucial, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify complex ideas will set you apart. Consider doing mock interviews with friends to refine your delivery.
✨Emphasise Your Independence
This role requires someone who can manage multiple priorities independently. Be ready to discuss how you've successfully juggled various tasks in the past. Highlight your time management skills and your ability to take ownership of projects, as this aligns perfectly with Aikido's culture of pushing boundaries.