At a Glance
- Tasks: Engage with customers, drive product adoption, and resolve technical challenges.
- Company: Aikido, a fast-growing tech company revolutionising security for developers.
- Benefits: Flexible working hours, high-impact role, and a supportive team culture.
- Other info: Open and informal atmosphere with growth opportunities.
- Why this job: Join an all-star team and make a real impact in the tech world.
- Qualifications: Experience in customer success or technical account management, with AppSec knowledge.
The predicted salary is between 50000 - 65000 £ per year.
We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest. We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
As our first Customer Success manager in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Job requirements
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a 'get stuff done' attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
What you can expect
- High-impact position in a fast-growing company.
- Fast growth of responsibility.
- A company that sticks to its values in an open and informal atmosphere.
- Flexibility in working hours.
- You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.
Remote Technical Customer Success UK in Stirling employer: Aikido Security
Aikido is an exceptional employer that champions a developer-first approach to security, fostering a culture of innovation and collaboration. As a member of our team, you'll enjoy the flexibility of remote work, opportunities for rapid personal and professional growth, and the chance to make a significant impact in a fast-paced environment. Join us in redefining security tools while being part of a diverse and inclusive workplace that values your contributions and encourages you to push boundaries.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Customer Success UK in Stirling
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Aikido or similar companies. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Aikido’s products inside out. Show us how your experience in customer success and AppSec can help drive product adoption and tackle challenges head-on.
✨Tip Number 3
Don’t just wait for the interview; engage with our community! Join discussions on platforms like LinkedIn or relevant forums. It shows initiative and helps you stand out as a candidate who’s genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of our team from the get-go.
We think you need these skills to ace Remote Technical Customer Success UK in Stirling
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about making security better for developers. Share any personal experiences or insights that connect you to our mission at Aikido.
Highlight Relevant Experience:Make sure to showcase your previous roles in customer success or technical account management. We want to see how your background aligns with the responsibilities of driving product adoption and resolving customer challenges.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate a 'get stuff done' attitude. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Aikido.
How to prepare for a job interview at Aikido Security
✨Know Your Stuff
Make sure you brush up on your knowledge of AppSec and customer success strategies. Familiarise yourself with Aikido's products and how they stand out in the market. This will help you demonstrate your technical expertise and show that you're genuinely interested in what they do.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved product adoption. Highlight your ability to debug and investigate technical workflows, as this is crucial for the role. Be ready to discuss how you can help customers unlock the full potential of Aikido.
✨Communicate Clearly
Since strong communication is key for this position, practice articulating your thoughts clearly and concisely. Think about how you would explain complex technical concepts to non-technical stakeholders. This will showcase your ability to bridge the gap between customers and the product team.
✨Embrace the Culture
Aikido values an open and informal atmosphere, so be yourself during the interview. Show enthusiasm for their mission to make security better for developers and express how you align with their values. This will help you connect with the interviewers and demonstrate that you’re a good cultural fit.
