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- Tasks: Be the go-to person for customers, helping them maximise their use of Aikido's security platform.
- Company: Join Aikido, a fast-growing startup revolutionising developer-first security tools.
- Benefits: Flexible working hours, high-impact role, and a supportive, informal culture.
- Other info: Join an all-star team and enjoy rapid growth opportunities in a dynamic environment.
- Why this job: Make a real difference in how developers experience security while growing your career.
- Qualifications: Experience in customer success or technical account management, with a tech-savvy mindset.
The predicted salary is between 36000 - 60000 £ per year.
We're making security suck less for developers. Security tools haven't kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.
We're taking on legacy security tools teams have been stuck with, and we're winning. If you want to help us take market share and build products developers actually enjoy using, you're in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We're building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
As our first Customer Success manager in the UK, you'll be a crucial bridge between our customers and Aikido Security's platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a 'get stuff done' attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
- High-impact position in a fast-growing company.
- Fast growth of responsibility.
- A company that sticks to its values in an open and informal atmosphere.
- Flexibility in working hours.
- You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.
Technical Customer Success UK in London employer: Aikido Security
Contact Detail:
Aikido Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Aikido. A friendly chat can give you insider info and maybe even a referral. Don’t be shy; we love connecting with passionate folks!
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common customer success scenarios. Think about how you’d handle onboarding or resolve a technical issue. We want to see how you think on your feet!
✨Tip Number 3
Be proactive! If you spot a potential challenge that Aikido could solve, bring it up during your interview. This shows us you’re already thinking about how to drive value for our customers.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, you’ll find all the details about our culture and values there, which can help you tailor your approach when you reach out to us.
We think you need these skills to ace Technical Customer Success UK in London
Some tips for your application 🫡
Show Your Passion for Security: Let us know why you're excited about making security better for developers. Share your thoughts on how Aikido's approach resonates with you and how you can contribute to our mission.
Highlight Relevant Experience: Make sure to showcase your background in customer success or technical account management. We want to see how your skills align with the role, especially your experience in AppSec.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and what you can bring to the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Aikido Security
✨Know Your Stuff
Make sure you brush up on your AppSec knowledge and understand the technical aspects of Aikido's platform. Familiarise yourself with common security challenges developers face today, as this will help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Success Skills
Prepare examples from your previous roles where you've successfully driven product adoption or resolved customer issues. Highlight your proactive approach and how you've helped clients unlock value, as this aligns perfectly with the responsibilities of the role.
✨Be Ready to Problem-Solve
Expect to discuss how you would handle complex issues or 'accounts at risk'. Think through potential scenarios and be ready to share your thought process on debugging and resolving workflow challenges, demonstrating your tech-savvy nature.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a mock training session to showcase your ability to deliver information effectively to customer teams.