At a Glance
- Tasks: Help customers maximise their use of Aikido's security platform and resolve any challenges.
- Company: Join a fast-growing tech company focused on developer-first security solutions.
- Benefits: Flexible working hours, high-impact role, and a supportive team culture.
- Other info: Opportunity for rapid growth and a chance to shape the future of security.
- Why this job: Be part of a mission to revolutionise security for developers and make a real difference.
- Qualifications: Experience in customer success or technical account management, with AppSec knowledge.
The predicted salary is between 63000 - 77000 £ per year.
Job Description
We’re making security suck less for developers.
Security tools haven’t kept up with how software is built today.
They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability.
We built Aikido to change that.
Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software.
We focus on what actually matters and automate the rest.
We’re taking on legacy security tools teams have been stuck with, and we’re winning.
If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.
Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead.
We’re building toward self-securing software.
Join an all-star team.
Take real ownership.
Push boundaries.
Build things that matter.
As our first Customer Success Engineer in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn.
Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
- Job Requirements
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in App Sec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a "get stuff done".
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
- What you can expect
- High-impact position in a fast-growing company
- Fast growth of responsibility
- A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)
- Flexibility in working hours
You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.
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Customer Success Engineer UK employer: Aikido Security
At Aikido, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a remote-first company based in the UK, we offer flexible working arrangements, competitive benefits, and ample opportunities for professional growth in the rapidly evolving field of developer-first security solutions. Join us to be part of a passionate team dedicated to transforming the security landscape while enjoying a supportive environment that values innovation and collaboration.
