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- Tasks: Support customers and internal teams by managing the Service Desk queue and triaging tickets.
- Company: Dynamic technology services company based in Milton Keynes.
- Benefits: 25 days holiday, mental health support, and professional development opportunities.
- Why this job: Join a team that values your skills and offers growth in cloud and IT support.
- Qualifications: Experience in Service Desk or Helpdesk roles with strong communication skills.
- Other info: Exciting opportunity to work in a fast-paced environment with career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A technology services company in Milton Keynes is looking for an IT Service Desk Engineer to support customers and internal teams. This role involves managing the Service Desk queue, triaging tickets efficiently, and ensuring smooth internal IT operations.
Ideal candidates will have:
- Service Desk or Helpdesk experience
- Strong communication skills
- Familiarity with cloud platforms
Benefits include:
- 25 days of holiday
- Mental health support
- Professional development opportunities
Service Desk Engineer: Cloud & IT Support Pro in Milton Keynes employer: Aiimi
Contact Detail:
Aiimi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer: Cloud & IT Support Pro in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common Service Desk scenarios. We should be ready to discuss how we’d handle specific ticket types and demonstrate our problem-solving skills.
✨Tip Number 3
Show off your cloud knowledge! Familiarise yourself with the cloud platforms mentioned in the job description. We can impress the hiring team by discussing relevant experiences during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Service Desk Engineer: Cloud & IT Support Pro in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Service Desk or Helpdesk experience. We want to see how your skills match the role, so don’t be shy about showcasing your cloud platform knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team and how your communication skills can help us support our customers effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've triaged tickets or resolved issues in the past. We love seeing candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aiimi
✨Know Your Tech
Brush up on your knowledge of cloud platforms and IT support tools. Be ready to discuss your experience with specific technologies and how you've used them to solve problems in previous roles.
✨Master the Art of Communication
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. Think about examples where you successfully communicated with customers or team members to resolve issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've triaged tickets or managed a Service Desk queue. Highlight your approach to prioritising tasks and ensuring smooth operations, as this will demonstrate your ability to handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's IT operations or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
