Property Management Administrator / Tenant Care Coordinator
Location: Manchester
Company: AIHOMES / Property Management & Lettings Agency
Job Type: Full-time
Salary: Competitive, depending on experience
We are a growing Manchester-based lettings and property management company looking for an experienced and confident Property Management Administrator / Tenant Care Coordinator to join our team. This is mainly an office-based role with some occasional property visits when required. The ideal candidate will have previous experience in lettings, tenancy administration, tenant care, maintenance coordination, deposit handling, and general property management support. Strong English communication, UK lettings knowledge, attention to detail, and confidence dealing with tenants, landlords, contractors, and internal teams are more important. You do not need to speak Chinese.
Key Responsibilities
- Act as a key contact for tenants throughout the tenancy
- Handle tenant queries, complaints, and day-to-day tenancy issues professionally
- Support property managers with tenancy administration and compliance tasks
- Assist with deposit handling, deductions, disputes, and DPS/TDS-related administration
- Coordinate maintenance requests with contractors and tenants
- Follow up on repairs and ensure issues are properly recorded and resolved
- Help arrange move-ins, move-outs, check-outs, inspections, and access
- Maintain accurate records on property management systems
- Support rent arrears follow-up and tenant communication where required
- Carry out occasional property visits, inspections, or key collection/drop-off when needed
Requirements
- Previous experience in UK lettings, property management, tenancy administration, or tenant care
- Good understanding of APTs, tenant communication, deposits, check-outs, and basic lettings compliance
- Experience with DPS/TDS deposit processes would be highly preferred
- Confident written and spoken English
- Strong organisational skills and attention to detail
- Calm, professional, and confident when dealing with tenant issues or complaints
- Able to work well in a busy property management environment
- Driving licence and access to a car preferred
- Experience with systems such as Fixflo, Alto, AgentOS, Reapit, Arthur, SME Professional, or similar would be an advantage
Ideal Candidate
- Property Management Administrator
- Tenancy Administrator
- Tenant Care Coordinator
- Lettings Administrator
- Property Manager Assistant
- Maintenance Coordinator
- Lettings Negotiator looking to move into property management
What We Offer
- A stable full-time role in a growing property management business
- Supportive team environment
- Opportunity to develop into a stronger property management role
- Exposure to a varied residential portfolio across Manchester
- Competitive salary depending on experience
