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For Companies At a Glance
- Tasks: Provide exceptional customer service and resolve travel queries via call, chat, and email.
- Company: Join a supportive team in Edinburgh with a focus on employee wellbeing.
- Benefits: Enjoy 33 days annual leave, health cash plan, and performance bonuses.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Fluent in Portuguese and English with customer service experience.
- Other info: Hybrid working after 6 months and opportunities for career development.
The predicted salary is between 24800 - 25800 £ per year.
Overview
Position: Portuguese Speaking Customer Service Advisor
Operating hours: Monday to Friday 8am – 4:30pm
Location: Fountainbridge, Edinburgh
Salary: £24,800 + £1,000
What we are looking for
We are seeking a passionate and enthusiastic Portuguese speaking Customer Service Advisor to join our team in Edinburgh. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you’ll get in return
- Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee wellbeing program, Employee Assistance Program and enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free on-site gym
- Hybrid working (after 6 months)
- Frequent employee engagement events
- Refer a friend bonus scheme
What you’ll be doing
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
- Providing resolutions to our customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad hoc assigned projects.
What you’ll need
- Customer service experience
- Must be fluent in Portuguese and English
- Effective communication skills
- Good knowledge of Microsoft Office Suite & Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem-solving skills
- Enthusiastic approach with the desire to hit your goals and a passion for continuous development
Portuguese Customer Service Advisor employer: AIGA Nashville
Contact Detail:
AIGA Nashville Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portuguese Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your enthusiasm for travel and customer service come through. Employers love candidates who are not just qualified but also passionate about what they do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Portuguese Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and travel shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experiences better.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. Use keywords from the job description to show us you understand what we’re looking for. This helps us see how you fit into our team right from the start!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your skills and experiences that relate directly to the role. This makes it easier for us to see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at AIGA Nashville
✨Brush Up on Your Portuguese
Since this role requires fluency in Portuguese, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Portuguese to boost your confidence.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and best practices. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to empathise with customers.
✨Research the Company
Take some time to learn about the company’s values, mission, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company culture.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
