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- Tasks: Deliver exceptional customer service and resolve travel queries via call, chat, and email.
- Company: Join a vibrant team in Edinburgh with a focus on customer satisfaction.
- Benefits: Enjoy 33 days annual leave, health cash plan, and hybrid working options.
- Why this job: Be the first point of contact for customers and make a real difference in their travel experience.
- Qualifications: Fluent in German and English with strong customer service skills.
- Other info: Opportunities for career growth and regular team engagement events.
The predicted salary is between 19800 - 26400 £ per year.
Working hours: Monday-Friday 08:00am - 5pm
Location: Edinburgh
Salary: £24,800 + £1,000
We are seeking a passionate and enthusiastic German speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer‑centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem‑solve. These aspects will come through in all your interactions while delivering the best possible customer service through our range of communication channels.
What you will get in return:
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well‑being program, Employee Assistance Program and enhanced sick pay
- Monthly performance‑based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free on‑site gym
- Hybrid working (after 6 months)
- Frequent employee engagement events
- Refer a friend bonus scheme
What you will be doing:
- Providing exceptional service to our customers, being the first point of contact responding to travel queries.
- Providing resolution to customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad‑hoc assigned projects.
What you will need:
- Customer service experience
- Must be fluent in German and English
- Effective communication skills
- Good knowledge of Microsoft Office suite & proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem‑solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Please be vigilant and remember that official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees through the hiring process. If you receive any dubious communications, report them immediately.
German Customer Service Advisor employer: AIGA Nashville
Contact Detail:
AIGA Nashville Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service experience and problem-solving skills, especially in a German-speaking context.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, demonstrate your ability to connect with people. Use examples from your past experiences where you’ve built rapport quickly and resolved issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace German Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and travel shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experiences better.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We love seeing how you've built rapport and solved problems in past roles, so don’t hold back on those examples!
Be Clear and Concise: When writing your cover letter or any application materials, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at AIGA Nashville
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its services. Familiarise yourself with their latest promotions and initiatives, as this will show your enthusiasm and commitment to providing exceptional customer service.
✨Practice Your Language Skills
Since this role requires fluency in both German and English, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so being prepared will help you shine.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss these scenarios in detail, highlighting your empathy, patience, and logical approach to problem-solving.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, company culture, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.
