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For Companies At a Glance
- Tasks: Provide exceptional customer service and resolve travel queries via call, chat, and email.
- Company: Join a leading global travel service provider with a supportive culture.
- Benefits: 33 days annual leave, health cash plan, monthly bonuses, and hybrid working options.
- Why this job: Make a real difference in customers' travel experiences while developing your skills.
- Qualifications: Fluency in French and English, customer service experience, and strong communication skills.
- Other info: Enjoy a vibrant work environment with excellent career growth opportunities.
The predicted salary is between 24800 - 26400 £ per year.
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment. The role offers:
- 33 days annual leave
- Workplace health cash plan (dental, optical, physiotherapy etc.)
- Employee well‑being program, Employee Assistance Program and enhanced sick pay
- Monthly performance‑based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free on‑site gym
- Hybrid working available after a 6‑month qualifying period (terms apply)
- Frequent employee engagement events
- Refer a friend bonus scheme
What You’ll Be Doing
- Providing exceptional service to customers as the first point of contact handling travel queries via call, chat and email.
- Resolving customer issues with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad‑hoc assigned projects.
What You’ll Need
- Customer service experience.
- Fluency in French and English.
- Effective communication skills.
- Good knowledge of Microsoft Office suite and proficient typing abilities.
- Ability to remain calm and logical in challenging situations.
- Excellent problem‑solving skills.
- Enthusiastic approach with the desire to hit goals and passion for continuous development.
Our Client
A leading global travel service provider with four contact centres worldwide. They offer 24/7 customer service in 19 languages and employ over 30,000 people across 30 countries.
Working Hours: Monday – Friday, 8:00 am to 4:30 pm.
Location: Fountainbridge, Edinburgh.
Salary: £24,800 + £1,000 (additional incentives).
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Customer Service.
Industries: Administrative and Support Services.
French Speaking Customer Service Advisor employer: AIGA Nashville
Contact Detail:
AIGA Nashville Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French and English, be prepared to demonstrate your language abilities during the interview. Maybe even throw in a few phrases to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace French Speaking Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about providing top-notch service in both French and English, make sure to highlight your fluency in both languages. Use clear and concise language in your application to demonstrate your communication skills right from the start!
Tailor Your Experience: When you’re writing your application, don’t just list your previous jobs. Instead, connect your customer service experience directly to the role. Share specific examples of how you've handled queries or resolved issues with empathy and patience.
Keep It Professional Yet Friendly: We want to see your personality shine through! While it’s important to maintain professionalism, a friendly tone can make your application stand out. Show us that you’re enthusiastic about the role and ready to engage with customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at AIGA Nashville
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the travel service provider thoroughly. Understand their values, recent promotions, and any unique selling points. This will not only help you answer questions but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of situations where you resolved issues with empathy and patience, as these qualities are crucial for this role.
✨Stay Calm Under Pressure
Be ready to discuss how you handle challenging situations. The interviewer may ask about a time when you faced a difficult customer. Practising your responses can help you convey your problem-solving skills effectively.
