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- Tasks: Deliver exceptional customer service and resolve travel queries via call, chat, and email.
- Company: Join a vibrant team in Edinburgh with a passion for travel and customer care.
- Benefits: Enjoy 33 days annual leave, health cash plan, and performance bonuses.
- Why this job: Be the first point of contact for customers and make a real difference in their travel experience.
- Qualifications: Fluent in German and English with strong customer service skills.
- Other info: Hybrid working after 6 months and plenty of opportunities for career growth.
The predicted salary is between 24800 - 28800 Ā£ per year.
We are seeking a passionate and enthusiastic German speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customerācentric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problemāsolve. These aspects will come through in all your interactions while delivering the best possible customer service through our range of communication channels.
What you will get in return:
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee wellābeing program, Employee Assistance Program and enhanced sick pay
- Monthly performanceābased bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free onāsite gym
- Hybrid working (after 6 months)
- Frequent employee engagement events
- Refer a friend bonus scheme
What you will be doing:
- Providing exceptional service to our customers, being the first point of contact responding to travel queries.
- Providing resolution to customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in adāhoc assigned projects.
What you will need:
- Customer service experience
- Must be fluent in German and English
- Effective communication skills
- Good knowledge of Microsoft Office suite & proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problemāsolving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Please be vigilant and remember that official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees through the hiring process. If you receive any dubious communications, report them immediately.
German Customer Service Advisor in Edinburgh employer: AIGA Nashville
Contact Detail:
AIGA Nashville Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land German Customer Service Advisor in Edinburgh
āØTip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
āØTip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident and articulate during the actual interview.
āØTip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capabilities.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace German Customer Service Advisor in Edinburgh
Some tips for your application š«”
Show Your Passion: Let your enthusiasm for customer service and travel shine through in your application. We want to see that youāre not just looking for a job, but that you genuinely care about helping customers and making their experiences better.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We love seeing how you've built rapport and solved problems in past roles, so donāt hold back on those examples!
Be Clear and Concise: When writing your cover letter or any application materials, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why youād be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets to us without any hiccups. Plus, youāll find all the info you need about the role right there!
How to prepare for a job interview at AIGA Nashville
āØKnow Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its services. Familiarise yourself with their latest promotions and initiatives, as this will show your enthusiasm and commitment to providing exceptional customer service.
āØPractice Your Language Skills
Since this role requires fluency in both German and English, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so being prepared will help you stand out.
āØShowcase Your Problem-Solving Skills
Think of specific examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss these scenarios in detail, highlighting your empathy, patience, and logical approach to problem-solving.
āØBe Yourself and Stay Positive
Let your personality shine through during the interview! Show your passion for travel and customer service, and maintain a positive attitude. Remember, theyāre looking for someone enthusiastic who can build rapport quickly, so donāt be afraid to let your genuine self come across.
