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- Tasks: Provide exceptional customer service and resolve travel queries via call, chat, and email.
- Company: Join a leading global travel service provider with a supportive culture.
- Benefits: 33 days annual leave, health cash plan, bonuses, and hybrid working options.
- Why this job: Make a difference in customers' travel experiences while developing your skills.
- Qualifications: Fluency in French and English, customer service experience, and problem-solving skills.
- Other info: Enjoy a dynamic work environment with extensive learning opportunities.
The predicted salary is between 24000 - 26000 Ā£ per year.
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment. The role offers:
- 33 days annual leave
- Workplace health cash plan (dental, optical, physiotherapy etc.)
- Employee wellābeing program, Employee Assistance Program and enhanced sick pay
- Monthly performanceābased bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free onāsite gym
- Hybrid working available after a 6āmonth qualifying period (terms apply)
- Frequent employee engagement events
- Refer a friend bonus scheme
What You'll Be Doing:
- Providing exceptional service to customers as the first point of contact handling travel queries via call, chat and email.
- Resolving customer issues with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in adāhoc assigned projects.
What You'll Need:
- Customer service experience.
- Fluency in French and English.
- Effective communication skills.
- Good knowledge of Microsoft Office suite and proficient typing abilities.
- Ability to remain calm and logical in challenging situations.
- Excellent problemāsolving skills.
- Enthusiastic approach with the desire to hit goals and passion for continuous development.
Location: Fountainbridge, Edinburgh.
Salary: Ā£24,800 + Ā£1,000 (additional incentives).
Seniority level: Entry level.
Employment type: Fullātime.
Job function: Customer Service.
Industries: Administrative and Support Services.
French Speaking Customer Service Advisor in Edinburgh employer: AIGA Nashville
Contact Detail:
AIGA Nashville Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land French Speaking Customer Service Advisor in Edinburgh
āØTip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. This will help us see your enthusiasm for the role.
āØTip Number 2
Practice your French! Since this is a French Speaking Customer Service Advisor role, brush up on your language skills. Role-play common customer scenarios with a friend to build confidence.
āØTip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which we love!
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows youāre serious about joining our team and ready to take that next step.
We think you need these skills to ace French Speaking Customer Service Advisor in Edinburgh
Some tips for your application š«”
Show Off Your Language Skills: Since this role is all about providing top-notch service in both French and English, make sure to highlight your fluency in both languages. Use examples from your past experiences where youāve successfully communicated with customers in these languages.
Tailor Your CV: Donāt just send out the same CV for every job. Take a moment to tweak your CV to match the job description. Emphasise your customer service experience and any relevant skills that align with what weāre looking for at StudySmarter.
Craft a Personal Cover Letter: A cover letter is your chance to shine! Share your passion for customer service and why you want to join our team. Keep it friendly and professional, and donāt forget to mention how you can contribute to our supportive environment.
Apply Through Our Website: We love it when you apply directly through our website! It makes the process smoother for us and ensures your application gets the attention it deserves. Plus, youāll find all the details you need right there!
How to prepare for a job interview at AIGA Nashville
āØBrush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in French to boost your confidence.
āØKnow the Company Inside Out
Research the travel service provider thoroughly. Understand their values, recent promotions, and any initiatives they have launched. This will not only help you answer questions but also show your genuine interest in the company.
āØShowcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues with empathy and patience, as these are key traits for this role.
āØStay Calm Under Pressure
Think of scenarios where you faced challenging situations and how you handled them. During the interview, convey your ability to remain calm and logical, as this is crucial for a customer service advisor.
