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For Companies At a Glance
- Tasks: Handle customer calls, manage enquiries, and support service advisors in a fast-paced environment.
- Company: Join AIG, a global leader in insurance solutions with a commitment to innovation and inclusion.
- Benefits: Enjoy a comprehensive benefits package focused on health, wellbeing, and professional development.
- Why this job: Make an impact in a supportive culture while developing your skills in customer service and insurance.
- Qualifications: Customer service experience, strong communication skills, attention to detail, and good IT skills required.
- Other info: AIG values in-person collaboration to foster a connected team environment.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Underwriting Service Advisor role at AIG
Join to apply for the Underwriting Service Advisor role at AIG
Get AI-powered advice on this job and more exclusive features.
Join us as an Underwriting Service Advisor to take your career to the next level with a global market leader.
Make your mark in General Insurance
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
How You Will Make An Impact
This is a fantastic entry level role that would suit someone who has some customer service and admin experience within a busy, fast paced environment.
Some Of The Key Responsibilities Include
- Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach
- Handling new business, renewals and mid-term adjustments within agreed authority
- Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
- Develop and maintain productive external and internal relationships.
- Assist training and developing Service Advisors
- Recognise and convert opportunities to introduce other AIG products to existing customers.
- Consistently achieve individual performance targets (KPI (Key Performance Indicators).
- Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
- Practice customer care by providing accurate information to customers at all times.
- Ensure excellent product and system knowledge is maintained.
- Ensure all relevant systems are updated in a timely manner
What You\’ll Need To Succeed
- Customer service experience
- Good Team player
- Demonstrates drive and a can-do attitude.
- Excellent written and verbal communication skills
- Attention to detail.
- Good IT skills
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy Benefits That Take Care Of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area
OP – Operations
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Industries
Insurance
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Underwriting Service Advisor employer: AIG
Contact Detail:
AIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly general insurance. Understanding the basics of how underwriting works and the types of products offered will give you an edge in conversations during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves handling customer enquiries, demonstrating your ability to manage calls professionally and efficiently will be crucial. Consider role-playing scenarios with friends or family to practice.
✨Tip Number 3
Network with current or former employees of AIG or those in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your attention to detail and ability to work in a fast-paced environment. Being able to articulate these examples clearly will demonstrate your suitability for the role.
We think you need these skills to ace Underwriting Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administrative experience. Use keywords from the job description, such as 'customer care', 'team player', and 'attention to detail' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Underwriting Service Advisor position. Mention specific examples of how your previous experiences align with the responsibilities listed in the job description, such as handling customer enquiries or achieving performance targets.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is free from grammatical errors and clearly conveys your points. Consider including a brief example of a successful customer interaction you've had in the past.
Highlight Team Collaboration: Emphasise your ability to work well in a team environment. You could mention any previous roles where you collaborated with others to achieve common goals, which aligns with the company's focus on teamwork and collaboration.
How to prepare for a job interview at AIG
✨Showcase Your Customer Service Skills
As an Underwriting Service Advisor, you'll be handling customer inquiries. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing new business and renewals. During the interview, highlight instances where your attention to detail made a significant difference in your work.
✨Emphasise Teamwork and Collaboration
AIG values teamwork, so be ready to discuss how you've worked effectively within a team in previous roles. Share examples of how you contributed to team goals and supported your colleagues.
✨Prepare for Role-Specific Questions
Familiarise yourself with the insurance industry and AIG's products. Expect questions about how you would handle specific scenarios related to underwriting and customer service, and think through your responses in advance.
