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For Companies At a Glance
- Tasks: Manage onboarding and compliance of third-party claims administrators while ensuring regulatory adherence.
- Company: AIG is a global leader in insurance, operating in over 80 countries with a focus on integrity and innovation.
- Benefits: Enjoy a comprehensive benefits package and a collaborative office environment for professional growth.
- Why this job: Join a dynamic team, contribute to impactful projects, and enhance your career in a supportive culture.
- Qualifications: Experience in claims management, strong analytical skills, and excellent communication in English are essential.
- Other info: AIG values diversity and offers equal opportunities for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
Overview
American International Group, Inc. (AIG) is a global leader in insurance and financial services, operating in over 80 countries. AIG offers a broad range of products, including property casualty insurance, life insurance, retirement solutions, and other financial services. At AIG, you\\\’ll have the opportunity to collaborate with industry experts, develop your career in a dynamic environment, and contribute to the company\\\’s reputation as a trusted partner for clients worldwide. Join us and be part of an organization that values integrity, innovation, and excellence.
About the role
We are seeking a UK Claims Sourcing/Governance Manager to join our team in the UK. This role focuses on onboarding, due diligence, and ongoing management of third-party administrators (TPAs) in claims delegations across multiple lines of business in the UK. The role provides governance and oversight assurance for outsourced claims managed by TPAs to meet regulatory obligations. It also supports project activities, including design and implementation of the operating model, and drafting policies, processes, and procedures, contributing to organizational design and change management.
Responsibilities
- Onboarding and Due Diligence: Lead the onboarding process of TPAs, conducting thorough due diligence to ensure compliance with AIG\\\’s standards and regulatory requirements.
- Ongoing Management of TPAs: Oversee the performance and compliance of multiple TPAs across various countries to maintain high service standards and regulatory adherence.
- Governance and Oversight: Provide governance and oversight to ensure appropriate measures are in place to support outsourced claims managed by third parties and that these are handled appropriately, minimizing regulatory risk and enhancing operational efficiency.
- Audit Support: Assist in the preparation and execution of external audits, ensuring all required documentation and compliance standards are met.
- Project Work and Implementation: Support the implementation of strategic projects, including the design of new operating models, drafting of policies, processes, and procedures, and contributing to organizational design and change management initiatives.
- Regulatory Compliance: Ensure activities, including materiality assessments of relevant third parties, comply with local regulatory obligations, maintaining governance and risk management with local legal and regulatory teams.
- Stakeholder Collaboration: Work closely with internal teams, external partners, and regulatory bodies to ensure a seamless and compliant claims delegation process.
- Process Improvement: Continuously assess and improve processes related to claims delegation management to drive operational excellence and alignment with AIG\\\’s priorities.
- Multilingual Communication: Engage effectively with stakeholders.
Qualifications
- In-depth experience in managing Claims and engaging with Claims departments in various countries
- Strong analytical skills: ability to analyse complex information, identify risks, and make sound decisions to enhance compliance and efficiency
- Excellent communication skills in English
- Management of third-party vendors
Benefits
Ready to make the next step in your career? We\\\’d love to hear from you!
At AIG, we value in-person collaboration as a vital part of our culture. We ask our team members to be primarily in the office to work effectively and create a supportive, connected environment for our team and clients.
Enjoy a Total Rewards Program, a comprehensive benefits package focused on health, wellbeing, financial security, and professional development.
About AIG
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions with a wide property casualty network. We are committed to inclusion and belonging and to investing in our people through continuous learning and development.
Equal Opportunity
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. We are committed to reasonable accommodations for applicants and employees with disabilities; if you need an accommodation, please email candidatecare@aig.com.
Functional Area: CL – Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
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TPA Claims Governance Manager employer: AIG
Contact Detail:
AIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPA Claims Governance Manager
✨Tip Number 1
Familiarise yourself with AIG's core values and mission. Understanding their commitment to integrity, innovation, and excellence will help you align your responses during interviews and discussions, showcasing that you're a good cultural fit.
✨Tip Number 2
Network with professionals in the insurance and claims management sectors. Attend industry events or join relevant online forums to connect with individuals who may provide insights into AIG's operations and culture, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your knowledge of regulatory compliance and governance in the insurance industry. Being well-versed in these areas will not only prepare you for potential interview questions but also demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your skills in managing third-party vendors and overseeing compliance. Tailoring your anecdotes to reflect the responsibilities outlined in the job description will make you stand out as a candidate.
We think you need these skills to ace TPA Claims Governance Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the TPA Claims Governance Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing claims and working with third-party vendors. Use specific examples that demonstrate your analytical skills and ability to ensure compliance and efficiency.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively engaged with stakeholders in previous positions. This could include collaboration with internal teams or external partners.
Tailor Your Application: Customise your CV and cover letter to reflect AIG's values of integrity, innovation, and excellence. Mention how your personal values align with those of the company, and express your enthusiasm for contributing to their mission.
How to prepare for a job interview at AIG
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the TPA Claims Governance Manager role. Familiarise yourself with the responsibilities such as onboarding TPAs, ensuring compliance, and managing stakeholder relationships. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Analytical Skills
Given the emphasis on analytical skills in the job description, prepare to discuss specific examples where you've successfully analysed complex information or identified risks. Highlight how your decisions led to improved compliance or operational efficiency.
✨Prepare for Regulatory Discussions
Since the role involves ensuring regulatory compliance, be ready to discuss your understanding of relevant regulations and how you've navigated compliance challenges in previous roles. This shows that you are proactive and knowledgeable about the industry standards.
✨Demonstrate Effective Communication
The ability to communicate effectively with various stakeholders is crucial. Prepare to share examples of how you've successfully collaborated with internal teams, external partners, or regulatory bodies. This will illustrate your capability to engage with diverse audiences.
