AIG in London seeks a Senior Customer Relations Officer to lead investigations of complex complaints, including high‑risk, executive, and FOS‑referred cases across the UK. The role emphasizes fair outcomes, evidence-based conclusions and timely remediation.
You will work to ensure compliance with FCA DISP, Consumer Duty and data protection, while engaging with stakeholders to implement practical solutions in a primarily office‑based setting.
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Senior Complex Complaints Specialist - UK employer: aig
At Talbot, part of AIG, we pride ourselves on being an exceptional employer that values collaboration and professional growth. Our inclusive work culture fosters a supportive environment where employees can thrive, with comprehensive benefits that prioritise health, wellbeing, and career development. Located in the heart of the Lloyd's Insurance Market, we offer unique opportunities to engage with industry leaders while contributing to innovative insurance solutions that make a meaningful impact.
