At a Glance
- Tasks: Process Lloyd's claims efficiently and support operational improvements.
- Company: Join Talbot Underwriting Services, a leading international insurer in the Lloyd’s market.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: Experience with Brokasure and Xchanging systems preferred; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Talbot Underwriting Services Ltd (TS1) is an international insurer operating within the Lloyd’s market. We seek an experienced technician to support the processing of Lloyd’s claims through our Syndicate 1183 and 2019 teams.
Roles & Responsibilities
- Timely processing of claims information, ensuring the team maintains Service Level Agreements
- Identifying and assisting with operational improvements
- Monitoring the claims processing mailbox and processing all post‑received items into the mailbox within the Processing Services SLA
- Maintaining electronic claims files within Processing Services records per agreed procedures
- Updating the internal workflow system CycloPS Claims with accurate claim information
- Completing accurate and timely data entry into Enterprise Risk (Brokasure system)
- Transmitting claim transactions into CLASS and ECF for Talbot claims adjuster review
- Reviewing and resolving queries raised by Talbot Claims or Xchanging Claims technicians within CLASS
- Producing accurate documentation for presentation to Talbot Finance to ensure timely payment of claims and fees
- Providing excellent customer service by responding promptly to all queries from brokers and internal stakeholders within the claims mailbox
- Supporting ad‑hoc premium tasks, ensuring the processing team maintains Service Level Agreements
- Supporting audit requests through prompt response to data requests
Qualifications
- Experience with Brokasure Enterprise (Enterprise Risk and Enterprise Accounts) – preferred
- Experience with Xchanging systems including Insurance Portal and Insurance Market Repository – preferred
- Proficiency in Microsoft Word and Excel
- Excellent communication skills with all levels of staff
- Knowledge of the Lloyd’s Market and the classes of business written at Talbot
AIG is committed to equal opportunity. Applicants should be qualified, regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected category. Reasonable accommodations will be provided to applicants and employees with disabilities.
Processing Services Technician employer: AIG
Talbot Underwriting Services Ltd offers a dynamic and inclusive work environment for Processing Services Technicians, where employees are empowered to contribute to the efficient processing of Lloyd’s claims. With a strong commitment to professional development, team collaboration, and excellent customer service, Talbot provides ample opportunities for growth within the Lloyd’s market. Located in a vibrant area, the company fosters a culture of innovation and operational excellence, making it an ideal employer for those seeking meaningful and rewarding careers in insurance.
