Multinational Client Service Coordinator in London

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Premium RI Service Coordinator to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Multinational

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.

How you will create an impact

• You will be working with a well-known Fortune 500 client, particularly with a view to data consolidation & integrity.
• You will manage ad-hoc data-related projects, which will impact the wider team.
• Manage / maintain relationships with internal and external stakeholders (producing & issuing offices, captive brokers, clients, reinsurers etc).
• Coordinate across functions in AIG’s network with a portfolio driven, client focused approach to obtain accurate and relevant information on Intercompany movements, issuance of local and NP policies, reconciliation issues and remittance flows.
• Provide important input into business growth and operational efficiency initiatives.
• Gather, consolidate, and share post-mortem from previous year’s portfolio experience and identify remediation across functions and E2E milestones.
• Onboard new and renewal accounts and ensure correct system and operational set up.
• Central point of contact for monitoring and execution of premium administration of assigned portfolio.
• Resolve all account related queries from Producing Office that are within scope, or escalate to Multinational Client Executive.
• Support efficient cash turnaround and ensure reinsurance premium settlements to captives/reinsurers in line with corporate record and contractual commitments.
• Escalation point on assigned portfolio; identify resolution path, communicate accordingly to all concerned parties related to Captive premium cashflow.
• Proactively raise operational risks in case of exception management or deviation.
• Liaise with the Claims function, where required, to distribute program structure and ultimate reinsurer details.
• Provide cadenced and consolidated reporting to both internal and external stakeholders according to pre-agreed servicing terms.
• Regularly and thoroughly monitor all accounts to ensure custom service delivery solutions that support our clients’ needs / commitments.
• Prepare and respond to all captive audits.

What you’ll need to succeed

• Strong knowledge of Microsoft Suite applications, particularly Excel, Outlook & Teams. Demonstrated experience in using the Microsoft Excel application is a prerequisite for this position.
• Knowledge of Macro’s is an advantage, but not essential.
• Client focus with a proactive and constructive approach.
• Strong written and verbal communication that can adapt across stakeholders, hierarchy and cultures.
• Excellent time management skills, with the ability to multi-task and prioritize.
• Strong analytical and numerical ability.
• Motivated learner and eager to progress in a fast-paced environment.
• Excellent time management skills, with the ability to multi-task and prioritize.
• Able to be pro-active, consistently maintain high standards and ensure accuracy to meet deadlines and key performance indicators.
• Independent contributor as part of a team.
• Result orientated and ability to demonstrate successful problem solving.
• Flexible and willing to work extended hours as required.
• Insurance experience not essential, however experience with a customer facing role and interest in insurance/multinational is desirable.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

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