At a Glance
- Tasks: Lead and innovate in claims management, driving business growth and excellence.
- Company: Join AIG, a leader in risk management with a focus on collaboration.
- Benefits: Comprehensive benefits package for health, wellbeing, and professional development.
- Other info: Embrace a culture of diversity, inclusion, and continuous improvement.
- Why this job: Make a real impact in a dynamic environment while shaping the future of claims.
- Qualifications: Proven leadership skills and experience in claims management required.
The predicted salary is between 80000 - 100000 € per year.
At AIG, we are reimagining the way we help customers to manage risk. Join us as UK Head of Claims to play a key leadership role that will drive business growth and innovation.
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How You Will Create An Impact
This role will be responsible for both AIG UK’s and Talbot’s delivery and execution of the Claims strategy. This will include claims management and outcomes, total cost of claim, data, digital and GenAI initiatives and alignment with key stakeholders, control of the claims budget as well as acquisition, development and retention of talent.
Key Responsibilities For This Role Include:
- Senior point of contact for claims for internal UK stakeholders, committees and functions (e.g., CEOs, HR, FP&A, Distribution, Underwriting).
- Representing the UK and Talbot claims organisations on the International Claims Leadership team and supporting the International Chief Claims Officer with driving our broader strategic aims.
- Lead delivery of the Claims strategy in AIG UK and Talbot through initiatives that are aligned with Global/International claims, as well as AIG UK and Talbot business plans and priorities.
- Responsible for leading and managing the AIG UK and Talbot claims team.
- Responsible for effective delegation of Claim Authorities to AIG UK and Talbot in accordance with the Global/International Framework.
- Optimising the operational, technical and quality performance of the AIG UK and Talbot claims functions (including through analysis of portfolio level data and metrics) and implementing corrective and/or improvement actions where appropriate.
- Working with the International and Global Technical Claims leadership on various strategies, including large loss management, claims trend data analysis and implementation of data, digital and Gen AI initiatives.
- Responsibility for the expansion of Claims by AIG Assist to AIG UK and implementation and execution of Claims by AIG Assist within AIG UK.
- Managing direct claims expense for AIG UK and Talbot within budget and ensuring that ALAE is monitored and controlled effectively.
- Oversee the implementation of business plans across AIG UK and Talbot and ensure that agreed to targets and priorities are met.
- Lead cross functional collaboration efforts across the business, including ensuring that claims actively support growth and efficiency priorities within the wider business.
- Responsibility for workforce planning and identifying the skills needed to deliver the short and long-term objectives of the business.
- Ensure AIG UK and Talbot have a strong reputation for Claims excellence and service delivery in the marketplace.
- Represent AIG UK’s and Talbot’s interests with key customers and brokers and take responsibility for developing and delivering the claims value proposition.
- Develop tools and strategies, in collaboration with HR, to attract and retain top industry talent and develop high performing teams, including succession planning, learning and development and talent management.
- Ensure that UK claims is operating within appropriate regulatory framework boundaries at all times (given regulatory responsibilities, a strong understanding of the regulatory and legal environment in the UK and Lloyd’s is preferred).
- Adhere to and embed risk policies, Statement of Operating Standards and the relevant policies, audits, controls and ERM procedures.
- Drive a culture that promotes collaboration, diversity and inclusion.
What You’ll Need To Succeed
The successful candidate will possess proven people management and leadership skills and an ability to influence and manage a broad range of stakeholders and work collaboratively in a matrix structure across a wide range of geographies and functions. You will need to demonstrate an ability to both lead and build the capabilities of a driven, bright, diverse team and to drive a culture that promotes excellence, collaboration, diversity and inclusion.
In addition, the successful candidate will demonstrate experience of working in a highly regulated environment (including ownership of internal control framework) and a track record of identifying, attracting, developing and retaining talent. The candidate will have an excellent grasp of technical claims handling, development of claims and identification of trends and loss causes and an ability to work with actuaries and underwriters in respect of the same. You will also need to be able to identify opportunities to improve process and efficiency and execute on transformation projects (including data, digital and Gen AI).
Additional Requirements Include:
- Self-directed with ability to manage and motivate others.
- Expert claims experience and analytical and quantitative skills.
- Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen.
- Strong proven leadership skills and stakeholder management.
- Proven ability and experience of building and managing high performing teams.
- Strong service and client focused culture.
- Deep knowledge and practical application of the UK and European regulatory environment.
- Established strong relationships with customers and intermediaries.
- Ability to identify, attract, develop and retain talent.
- Strong presentation and communication skills.
- Strong problem solving and conflict resolution abilities.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.
UK Head of Claims in London employer: AIG
At AIG, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and well-being. As the UK Head of Claims, you will be part of a forward-thinking team dedicated to innovation and excellence in claims management, supported by a comprehensive benefits package that ensures your health, financial security, and professional development are well taken care of. Join us in London, where you can make a significant impact while enjoying a collaborative environment that values diversity and empowers you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land UK Head of Claims in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching AIG and understanding their claims strategy. We want to see you shine, so practice common interview questions and think about how your experience aligns with their goals. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. We appreciate when candidates take the time to express their gratitude and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace UK Head of Claims in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of UK Head of Claims. Highlight your leadership experience and any relevant achievements in claims management that align with AIG's goals.
Craft a Compelling Cover Letter:Your cover letter should tell your story! Explain why you're passionate about claims and how your skills can drive innovation at AIG. Don’t forget to mention your understanding of the regulatory environment.
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to manage and influence a variety of stakeholders. Use examples that demonstrate your collaborative approach and how you've successfully led teams in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at AIG
✨Know Your Claims Inside Out
Make sure you have a solid understanding of claims management and the specific challenges faced in the UK market. Brush up on recent trends, regulatory changes, and AIG's unique approach to claims handling. This will show your potential employer that you're not just familiar with the basics but are genuinely invested in the role.
✨Showcase Your Leadership Skills
As the UK Head of Claims, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, managed stakeholders, or driven strategic initiatives. Highlight how you foster collaboration and inclusivity within your teams.
✨Prepare for Stakeholder Engagement
Given the role's emphasis on stakeholder management, think about how you would engage with various internal and external parties. Be ready to discuss your strategies for building relationships and how you would represent AIG’s interests effectively. Tailor your responses to reflect an understanding of their business priorities.
✨Emphasise Your Analytical Skills
The job requires a strong analytical mindset, so be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've identified trends, improved processes, or implemented digital initiatives. This will demonstrate your ability to contribute to AIG's goals of innovation and efficiency.
