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- Tasks: Lead and enhance UK underwriting operations while driving strategic initiatives.
- Company: Join AIG, a global leader in insurance solutions.
- Benefits: Comprehensive health, wellbeing, financial security, and professional development benefits.
- Why this job: Make a real impact in a dynamic environment with great career progression.
- Qualifications: Experience in financial services or consultancy, strong leadership, and analytical skills.
- Other info: Inclusive culture that values diversity and supports continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Join us as an Insurance Business Operations Manager to take your career to the next level with a global market leader, AIG.
AIG UK Underwriting Business Operations is an exciting and dynamic business area. The Underwriting Business Operations team is the intersection between our Underwriting activity and the servicing of our business, ensuring we deliver our promises to brokers and clients externally.
Reporting directly to the UK and Global Specialty Chief Operating Officer, this role offers great career progression, a platform to further develop leadership skills, a unique perspective to enhance your understanding of the underwriting business, and broader business acumen. In this role, you will make a real impact by playing a critical part in enhancing and further developing the UK underwriting business operations success.
Key Responsibilities Include:
- Provide strategic oversight and leadership to the UK Contract Centres with responsibility for 50 employees onshore and offshore.
- Support the day‐to‐day operations of the Underwriting Service Centre, ensuring consistent, high‐quality service delivery to underwriting teams and business stakeholders.
- Collaborate with Operations Business and Underwriting teams and leadership to align operational strategies with business objectives.
- Develop and implement process improvement initiatives to enhance efficiency, accuracy and turnaround times.
- Manage and enhance performance metrics, reporting and analytics to drive accountability and data‐informed decision‐making across different areas of the business.
- Oversee resource planning, workflow management and workload balancing across teams.
- Support the UK and Global Specialty COO with oversight, reporting and governance of the UK and Global Specialty Operational Performance.
- Research, compile, analyse and summarise data for special projects and/or reports.
- Maintain strong and effective relationships with key business stakeholders to ensure business operations service delivery meets expectations.
- Identify opportunities to improve workflows, standard operating procedures and system efficiencies.
- Apply analytics for operational performance measurement, benchmarking and competitive analysis around key areas.
- Partner with other areas of the business including Finance, Technology and Data to problem‐solve and develop solutions.
- When necessary present as a senior leader in the absence of the UK and Global Specialty COO.
What You'll Need To Succeed:
- Experience operating in a large financial services organisation or a consultancy firm with a proven track record of leading cross‐functional initiatives.
- Passion for driving a culture of operational excellence across the organisation; analytical mindset, able to work with data and metrics to drive process improvements.
- Ability to deal well with ambiguity, conflict and difficult situations.
- Strong people‐management skills, with proven ability to motivate and develop others.
- Experience in the Insurance Industry and a strong understanding of Underwriting Operations (desirable).
- Excellent communication and stakeholder‐management skills.
- Proficiency in change‐management methodologies and tools.
- Global mindset and approach.
At AIG we value in‐person collaboration and have a comprehensive benefits package: health, wellbeing, financial security and professional development. The Total Rewards Program extends beyond work to support you and your family.
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions. We invest in our people through continuous learning and development in a culture celebrating each individual.
We are committed to creating a culture that respects and celebrates diverse backgrounds, cultures, opinions and goals. We foster inclusion through learning, cultural awareness activities, Employee Resource Groups and strive for positive change. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to providing reasonable accommodations to job applicants and employees with disabilities. If you need a reasonable accommodation, please email candidatecare@aig.com.
Insurance Business Operations Manager in London employer: AIG
Contact Detail:
AIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Business Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at AIG or in the insurance industry on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Insurance Business Operations Manager.
✨Tip Number 2
Prepare for the interview by researching AIG's recent projects and initiatives. Show us that you’re not just interested in the role, but also in how you can contribute to their ongoing success in underwriting operations.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led cross-functional initiatives or improved operational processes in your previous roles. We want to hear how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AIG team.
We think you need these skills to ace Insurance Business Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Business Operations Manager role. Highlight your experience in financial services and any leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational excellence and how you can contribute to our underwriting business. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills: Since this role involves data-driven decision-making, be sure to mention any experience you have with analytics or process improvements. We love candidates who can demonstrate their ability to work with metrics and drive efficiency!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at AIG!
How to prepare for a job interview at AIG
✨Know Your Numbers
As an Insurance Business Operations Manager, you'll need to be comfortable with data and metrics. Brush up on key performance indicators relevant to underwriting operations and be ready to discuss how you've used data to drive improvements in your previous roles.
✨Showcase Your Leadership Skills
This role involves managing a team of 50 employees, so it's crucial to demonstrate your people-management skills. Prepare examples of how you've motivated and developed teams in the past, especially in high-pressure situations or during change management.
✨Understand the Business Landscape
Familiarise yourself with AIG's position in the insurance market and the specific challenges faced by underwriting operations. Being able to discuss industry trends and how they impact operational strategies will show that you're not just a fit for the role, but also for the company culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in ambiguous situations. Think of scenarios where you've had to navigate conflict or implement process improvements, and be ready to explain your thought process and outcomes.
