At a Glance
- Tasks: Lead the Claims function and ensure strategic alignment with Talbot's business goals.
- Company: Join AIG and Talbot, a leader in the insurance market with a global presence.
- Benefits: Enjoy a comprehensive benefits package focused on health, wellbeing, and professional growth.
- Other info: Be part of an inclusive culture that values integrity and customer focus.
- Why this job: Make a real impact in transforming claims management within a dynamic team.
- Qualifications: Proven leadership skills and experience in complex claims management required.
The predicted salary is between 80000 - 100000 € per year.
At AIG and Talbot, we are reimagining the way we help customers to manage risk. Join us as our Head of Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
Talbot operates within the Lloyd's Insurance Market through Syndicate 1183, Syndicate 2019, Syndicate 2478 and Syndicate 2479. Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions. It is headquartered in London with offices in New York and Singapore with more than 350 employees. With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance and reinsurance specialist. Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property, Transport and Terrorism. Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.
The Head of Claims is accountable for the strategic leadership, performance and regulatory integrity of the Claims function across Talbot Underwriting Ltd. Reporting to the CEO and the AIG UK Head of Claims, the role ensures that Talbot’s claims strategy, governance and outcomes are aligned both to Lloyd’s market expectations and to AIG Group standards, frameworks and best practice. The role provides senior assurance to the CEO, Talbot Board, AIG stakeholders and regulators that claims are managed consistently, fairly and in line with Talbot’s risk appetite, financial objectives and cultural standards.
Key Accountabilities
- Leadership & Strategy: Act as Head of Claims for Talbot Underwriting Ltd and the syndicates it manages (including S1183, S2019 and S2478). Provide leadership of the Claims function, aligned to Talbot’s business plan and AIG Group expectations. Operate as a senior leader within Talbot, advising on claims‑related matters that may impact performance, capital, reputation or regulatory standing. Maintain effective engagement with AIG Claims leadership, ensuring alignment with Group strategies, policies, reporting requirements and minimum standards.
- Claims Operations & Performance: Direct and oversee the day‑to‑day operation of the Claims department, ensuring efficient, accurate and timely claims handling. Ensure appropriate claims reserving, including oversight of reserve adequacy and significant movements. Review and report on claims performance, trends and developments to Talbot senior management, AIG stakeholders and other relevant parties. Oversee and manage all material claims involving mediation, arbitration or litigation. Ensure consistent oversight and control of claims handled by overseas offices.
- Governance, Risk & Regulation: Ensure full compliance with Lloyd’s Claims Minimum Standards, Lloyd’s Principles, applicable PRA/FCA regulatory standards and Talbot claims policies. Ensure that Talbot’s claims framework remains aligned with relevant AIG Group policies, controls and governance expectations, escalating material issues where appropriate. Identify and manage claims‑related risks, ensuring effective controls are designed, implemented and maintained. Take accountability for risks and controls allocated to the role within Talbot’s risk monitoring framework.
- Stakeholder & Third‑Party Management: Maintain strong working relationships with underwriting, actuarial, risk, compliance and legal teams within Talbot and AIG. Ensure effective communication and collaboration with the Actuarial function, including reserving, planning and reporting. Oversee performance and governance of external advisers, panel firms and any outsourced claims arrangements. Monitor legal, regulatory and market developments, assessing potential impacts on Talbot and escalating through AIG and Talbot governance channels as appropriate.
- People & Capability: Lead and develop the Claims function, ensuring appropriate resourcing, succession planning and capability for current and future needs. Ability to identify, attract, develop and retain talent. Ensure robust performance management, talent development and colleague engagement across the Claims team.
- Regulatory Accountability: The role is designated a Key Function Holder under the Senior Insurance Managers Regime (SMCR). The Head of Claims must meet all applicable PRA Conduct Standards and regulatory obligations associated with this designation.
What You’ll Need to Succeed
- Proven leadership skills and stakeholder management.
- Ability to influence and manage a broad range of stakeholders and work collaboratively in a matrix structure across a wide range of geographies and functions.
- Technical knowledge of complex and specialty claims, litigation and reserving.
- Ability to translate claims insights into meaningful strategic and commercial outcomes.
- Understanding of Lloyd’s, PRA/FCA and market governance expectations.
- Demonstrated experience in highly regulated environments, with personal accountability for regulatory outcomes.
- Comfortable operating as an SMCR Key Function Holder, including regulatory engagement and scrutiny.
- Ability to both build and lead high‑performing, inclusive teams.
- Ability to identify opportunities to improve process and efficiency and execute on transformation projects.
- Strong role‑model for Talbot’s values, ethics and customer‑focused culture.
- Established strong relationships with customers and intermediaries.
- Confident, clear communicator with the ability to influence senior stakeholders.
- Resilient, pragmatic and decisive, particularly when handling sensitive or high‑value matters.
- High levels of integrity, professionalism and sound judgement.
Enjoy Benefits That Take Care Of What Matters
Our Total Rewards Program is a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, financial security and professional development, bringing peace of mind to you and your family.
Equal Opportunity Employer
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.
Head of Claims - Talbot in London employer: AIG
At Talbot, part of AIG, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As the Head of Claims, you will be at the forefront of our strategic transformation in the Lloyd's Insurance Market, supported by a comprehensive benefits package that ensures your health, wellbeing, and professional advancement are well taken care of. Join us in London, where you can make a significant impact while enjoying a collaborative environment that values integrity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims - Talbot in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those at AIG or Talbot. A friendly chat can open doors and give you insider info about the Head of Claims role.
✨Tip Number 2
Prepare for interviews by diving deep into Talbot's claims strategy and recent developments in the Lloyd's market. Show us you know your stuff and how you can contribute to our mission!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams and managed complex claims. We want to hear about your successes and how you overcame challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Talbot team.
We think you need these skills to ace Head of Claims - Talbot in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Claims role. Highlight your leadership experience and any relevant claims management skills that align with what Talbot is looking for. We want to see how your background fits into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to Talbot's mission. Be sure to mention specific experiences that demonstrate your ability to lead and manage claims effectively.
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to manage and influence stakeholders. We’re looking for someone who can navigate complex relationships, so share examples of how you've successfully collaborated across teams in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Talbot team!
How to prepare for a job interview at AIG
✨Know Your Claims Inside Out
Make sure you have a solid understanding of the claims process, especially in complex and specialty claims. Brush up on your knowledge of Lloyd’s, PRA/FCA regulations, and Talbot's specific claims policies. This will help you demonstrate your expertise and show that you're ready to lead the Claims function.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and managed stakeholders in previous roles. Highlight your ability to influence and collaborate across different functions and geographies. This is crucial for the Head of Claims role, so be ready to discuss your leadership style and how it aligns with Talbot's values.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific claims situations or regulatory challenges. Think through potential scenarios in advance and prepare your responses. This will not only showcase your problem-solving skills but also your ability to maintain compliance and manage risks effectively.
✨Engage with the Interviewers
Don’t just answer questions—engage with your interviewers. Ask insightful questions about Talbot’s claims strategy and how they align with AIG Group standards. This shows your genuine interest in the role and helps you assess if the company culture is a good fit for you.
