Client Coordinator (Multinational) in London

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency.

Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits.

Role Summary

External broker and client facing role providing the day-to-day servicing and multinational technical support on an assigned portfolio of Multinational programs in support of the Multinational Client Executive and Product Underwriter. This role supports all major Multinational lines of business.

About the role

What you need to know:

• Coordinate the day-to-day multinational servicing activities throughout the program lifecycle on an assigned portfolio of complex accounts.
• Proactively manage pre-bind activities including:
• Utilizing available AIG tools and technology, the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document.
• Collection of any other specific regulatory information impacting the program including tariff and/or minimum rates, mandatory retentions or cessions and any other regulatory matters requiring engagement with the AIG network prior to binding.
• Promote and drive the adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Assistance with the drafting and collection of facultative reinsurance documentation where required, ensuring adherence to AIG protocols and guidelines.
• Completion of hand-off documentation to the Multinational Administrator/Multinational Operations for the release of network instructions, including reinsurance and captive structuring, ensuring 100% accuracy and in line with bound program terms.

• Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive, and the AIG network as applicable.
• Engagement with AIG Reinsurance division to ensure cash-flow guarantees, PPWs etc. are monitored and contractual requirements and performance standards are met.
• Track performance and elevate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG payment terms.
• Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.

What you’ll need to succeed

• Commercial insurance experience, preferably client servicing (broker or company background).
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
• Experience working with multinational corporations.
• Strong written & verbal communication and interpersonal skills.
• Good time management skills, ability to handle multiple priorities, organize work and meet deadlines.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.