American International Group, Inc. (AIG) is seeking a Senior Customer Relations Officer to investigate and resolve complex complaints across the UK.
You will manage high-risk, executive and vulnerable cases, ensuring fair outcomes, regulatory compliance and timely escalation to the Financial Ombudsman Service (FOS). You will provide oversight and guidance to complaint champions and claims teams, ensuring accurate records and robust remediation where needed.
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Senior Customer Relations Lead - Complex UK Complaints in Croydon employer: aig
At Talbot, part of AIG, we pride ourselves on being an exceptional employer that values collaboration and professional growth. Our inclusive work culture fosters a supportive environment where employees can thrive, with comprehensive benefits that prioritise health, wellbeing, and career development. Located in the heart of the Lloyd's Insurance Market, we offer unique opportunities to engage with industry leaders while contributing to innovative insurance solutions that make a meaningful impact.
