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For Companies At a Glance
- Tasks: Handle credit hire motor claims and provide excellent customer service.
- Company: Join AIG, a global leader in insurance with a diverse range of products.
- Benefits: Enjoy a comprehensive benefits package focused on health, wellbeing, and professional development.
- Why this job: Be part of a culture that values collaboration, inclusion, and innovation in the insurance industry.
- Qualifications: Experience in credit hire claims and strong communication skills are essential.
- Other info: AIG promotes a supportive environment and offers opportunities for continuous learning.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Credit Hire Motor Claims Handler role at AIG.
About the Role
We are seeking a Credit Hire motor claims handler with a wide ranging skill set and experience of managing credit hire claims and third party property damage claims (and may also include some low value bodily injury claims handling) (latter is optional).
The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework.
The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.
Responsibilities
- Manage a portfolio of credit hire claims of most complexity and value
- Managing claim enquiries, coverage determination, quantum analysis and legal liability assessment and providing a strong standard of customer service.
- Ensuring effective vendor and litigation management on motor claims within your allocation.
- Timely, accurate and customer focused claim resolution
- Effective communication on specific and broader motor claims to internal stakeholders and external stakeholders.
- Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
- Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF)
- Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company\’ internal requirements.
What We’re Looking For
- Proven experience in handling credit hire claims
- Good understanding of the end to end motor claims procedures
- Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc)
- Detailed working knowledge of the legal and regulatory environment within which credit hire motor claims are handled.
- Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
- Strong policy language and interpretation skills for accurate indemnity decisions
Employment details
- Functional Area: CL – Claims
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Finance and Sales
- Industries: Insurance
Inclusion and Equal Opportunity
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
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Credit Hire Motor Claims Handler employer: AIG
Contact Detail:
AIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Hire Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the specific regulations and legal frameworks surrounding credit hire claims. Understanding these intricacies will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who specialise in motor claims. Engaging with them can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed complex claims. Highlighting your problem-solving skills and customer service focus will resonate well with the hiring team.
✨Tip Number 4
Stay updated on current trends and challenges in the insurance sector, especially regarding credit hire claims. Being knowledgeable about industry developments will show your commitment and passion for the field.
We think you need these skills to ace Credit Hire Motor Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Credit Hire Motor Claims Handler. Familiarise yourself with the key skills required, such as managing credit hire claims and understanding motor claims procedures.
Tailor Your CV: Customise your CV to highlight relevant experience in handling credit hire claims and any related roles. Emphasise your communication skills and ability to manage various stakeholders effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the insurance industry. Mention specific experiences that demonstrate your understanding of legal liability and customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at AIG
✨Know Your Claims Inside Out
Make sure you have a solid understanding of credit hire claims and the end-to-end motor claims process. Brush up on your knowledge of legal liability, damage assessment, and the regulatory environment to demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since the role involves interacting with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers, brokers, and other parties in previous roles.
✨Emphasise Customer Service
AIG values customer-focused service, so be ready to discuss how you've prioritised customer satisfaction in your past experiences. Share specific instances where you went above and beyond to resolve claims or improve client relationships.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your decision-making skills regarding claims handling. Think about past situations where you had to make tough calls on liability or fraud detection, and be prepared to explain your thought process.
