Complex Claims Adjuster - Financial Lines
Complex Claims Adjuster - Financial Lines

Complex Claims Adjuster - Financial Lines

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Handle and investigate complex claims while promoting fair customer treatment.
  • Company: AIG is a global leader in insurance solutions, dedicated to innovation and customer service.
  • Benefits: Enjoy a comprehensive benefits package focused on health, wellbeing, and professional development.
  • Why this job: Join a supportive culture that values collaboration and continuous learning for personal growth.
  • Qualifications: Knowledge of Financial Lines claims, strong communication skills, and problem-solving abilities required.
  • Other info: AIG fosters an inclusive environment and offers reasonable accommodations for applicants with disabilities.

The predicted salary is between 36000 - 60000 £ per year.

Join us as a Complex Claims Adjuster to grow your experience in handling complex claims.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency .

How you will create an impact

  • Focused on Financial Lines th is role is an ideal opportunity to develop your expertise in handling and investigating complex claims . The aim is deal with genuine claims through a proactive, best practice approach , in line with AIGs quality standards – you will actively promote and demonstrate the principles of ‘ Treating Customers Fairly ’ in claims handling .

  • You will also p roactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line w ith our clear guidelines.

  • Your work will involve regular contact with internal stakeholders and brokers, experts, and external lawyers. We want you to build effective relationships with internal and external customers, while acting as a point of referral .

  • You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence . For example, you will assist with monitoring market/industry practices in claims handling.

  • In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting.

What you’ll need to succeed

  • Knowledge of legal / regulatory and litigation / procedural requirements forFinancial Lines.

  • Specialist knowledge of Financial Lines technical claims topics

  • Experience in negotiation, mediation, and arbitration.

  • Policy language skills enabling accurate and consistent policy wording interpretation .

  • Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.

  • Strong communication , time management, administrative and report – writing skills .

Ready to accelerate your career? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

CL – Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd #J-18808-Ljbffr

Complex Claims Adjuster - Financial Lines employer: AIG

At AIG, we pride ourselves on being an exceptional employer, offering a dynamic work environment where collaboration and professional growth are at the forefront. Our Total Rewards Program ensures that our employees' health, wellbeing, and financial security are prioritised, while our commitment to inclusion fosters a culture where every individual is valued. Join us in London as a Complex Claims Adjuster and take advantage of unique opportunities to develop your expertise in handling complex claims within a supportive and innovative team.
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Contact Detail:

AIG Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Complex Claims Adjuster - Financial Lines

✨Tip Number 1

Familiarise yourself with the specific legal and regulatory requirements related to Financial Lines claims. Understanding these nuances will not only boost your confidence but also demonstrate your commitment to the role during any discussions.

✨Tip Number 2

Network with professionals in the insurance industry, particularly those who specialise in Financial Lines. Engaging with them can provide you with insights into current trends and challenges, which you can reference in conversations with our team.

✨Tip Number 3

Prepare to discuss your negotiation and mediation experiences in detail. Highlighting specific examples of how you've successfully navigated complex claims will showcase your skills and align with our focus on problem-solving.

✨Tip Number 4

Demonstrate your understanding of the principles of 'Treating Customers Fairly' by thinking of ways you could apply this philosophy in your role. This proactive approach will resonate well with our values and expectations.

We think you need these skills to ace Complex Claims Adjuster - Financial Lines

Knowledge of Financial Lines insurance
Understanding of legal and regulatory requirements
Experience in handling complex claims
Negotiation skills
Mediation and arbitration experience
Policy language interpretation
Problem-solving skills
Lateral thinking
Strong communication skills
Time management skills
Administrative skills
Report writing skills
Ability to build relationships with stakeholders
Attention to detail
Empathy in customer service

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complex Claims Adjuster in Financial Lines. Familiarise yourself with the key skills and knowledge required, such as legal and regulatory requirements, negotiation skills, and claims handling best practices.

Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your expertise in handling complex claims, your understanding of Financial Lines, and any experience with negotiation or mediation.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and your commitment to treating customers fairly in claims handling.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the claims handling industry.

How to prepare for a job interview at AIG

✨Understand Financial Lines

Make sure you have a solid grasp of the legal and regulatory requirements specific to Financial Lines. Brush up on your knowledge of technical claims topics, as this will be crucial in demonstrating your expertise during the interview.

✨Showcase Your Problem-Solving Skills

Prepare examples that highlight your lateral thinking and problem-solving abilities. Be ready to discuss how you've approached complex claims in the past and any innovative ideas you've implemented to improve processes.

✨Communicate Effectively

Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing your experience with negotiation, mediation, and arbitration. This will help you stand out as a candidate who can build effective relationships.

✨Emphasise Team Collaboration

Since the role involves regular contact with internal stakeholders and external parties, be prepared to discuss your experience working in teams. Highlight instances where you've successfully collaborated with others to achieve common goals, as this aligns with AIG's culture of inclusion and teamwork.

Complex Claims Adjuster - Financial Lines
AIG

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  • Complex Claims Adjuster - Financial Lines

    London
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-08-05

  • A

    AIG

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