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- Tasks: Handle complex claims for Directors & Officers and Financial Institutions, ensuring fair service.
- Company: Join AIG, a global leader in insurance solutions with a culture of collaboration.
- Benefits: Comprehensive benefits package focusing on health, wellbeing, and professional development.
- Why this job: Grow your expertise in claims handling while making a real impact in the industry.
- Qualifications: Knowledge of legal requirements and strong communication skills are essential.
- Other info: Inclusive culture with opportunities for continuous learning and career growth.
The predicted salary is between 40000 - 50000 £ per year.
Join us as a D&O/FI Complex Claims Adjuster to grow your experience in handling complex claims.
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
Focused on Directors & Offices and Financial Institutions claims within Financial Lines, this role is an ideal opportunity to develop your expertise in handling and investigating complex claims. The aim is to deal with genuine claims through a proactive, best practice approach, in line with AIG's quality standards – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling. You will also proactively identify and review suspect/fraudulent claims on a consistent basis – dealing with such claims in line with our clear guidelines. Your work will involve regular contact with internal stakeholders and brokers, experts, and external lawyers. We want you to build effective relationships with internal and external customers, while acting as a point of referral. You will have the opportunity to grow your experience by providing support to Team Managers and deputizing in their absence. For example, you will assist with monitoring market/industry practices in claims handling. In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting.
What you’ll need to succeed
- Knowledge of legal / regulatory and litigation / procedural requirements for Financial Lines.
- Specialist knowledge of Directors & Officers technical claims topics.
- Experience of Financial Institutions claims would be advantageous but not essential.
- Experience in negotiation, mediation, and arbitration.
- Policy language skills enabling accurate and consistent policy wording interpretation.
- Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.
- Strong communication, time management, administrative and report-writing skills.
Ready to accelerate your career? We would love to hear from you.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Complex Claims Adjuster - Financial Lines employer: AIG
Contact Detail:
AIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Claims Adjuster - Financial Lines
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching common questions and practicing your responses. Tailor your answers to highlight your experience with complex claims and your understanding of the Financial Lines sector.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve successfully navigated complex claims or dealt with challenging situations to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at AIG.
We think you need these skills to ace Complex Claims Adjuster - Financial Lines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Complex Claims Adjuster role. Highlight your knowledge of financial lines and any relevant claims handling experience to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about claims adjusting. Share specific examples of how you've handled complex claims in the past, and don’t forget to mention your commitment to treating customers fairly!
Showcase Your Communication Skills: Since this role involves regular contact with various stakeholders, make sure your application demonstrates your strong communication abilities. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at AIG
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Directors & Officers and Financial Institutions claims. Familiarise yourself with the legal and regulatory requirements, as well as any recent case studies that highlight complex claims handling. This will show your potential employer that you're not just interested in the role, but that you’re also prepared to tackle the challenges it presents.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss specific examples where you've successfully navigated complex claims or resolved disputes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your lateral thinking and ability to develop new ideas, which are crucial for this role.
✨Build Rapport with Interviewers
Since this role involves regular contact with internal stakeholders and external parties, it's essential to showcase your communication skills. Practice active listening and engage with your interviewers by asking insightful questions about their experiences and the company culture. This will help you build a connection and show that you value collaboration.
✨Prepare for Technical Questions
Expect some technical questions related to policy language and claims processes. Brush up on your understanding of policy wording interpretation and be ready to discuss how you would handle suspect or fraudulent claims. This preparation will not only boost your confidence but also demonstrate your expertise in the field.