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- Tasks: Handle and investigate complex claims while ensuring customer-focused service.
- Company: AIG is a global leader in insurance, dedicated to innovative solutions and community support.
- Benefits: Enjoy a comprehensive benefits package focused on health, wellbeing, and professional development.
- Why this job: Join a culture of inclusion and continuous learning, making a real impact in the insurance industry.
- Qualifications: Previous claims experience, strong communication skills, and attention to detail are essential.
- Other info: AIG values in-person collaboration for a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Claims Adjuster to grow your experience in handling complex claims.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency .
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency .
Purpose of the role
• To actively support the Personal Accident Claims function in attaining its objectives through the proactive assessment and management of genuine claims with the agreed settlement authority limit.
• Contribute to the department achieving its overall objectives through ensuring delivery of a customer focused service whilst operating within a legal regulatory framework.
How you’ll make an impact
• Handle and investigate all complex claims that have been allocated in accordance with agreed internal service levels, best practice requirements and
against policy conditions.
• Develop and maintain technical and soft skills to enable accurate assessment
and reserving of complex claims in accordance with specific best guidelines and specified authority limit.
• Promote compliance with best practice for all aspects of claims assessment within personal accident adhering to the specific procedures and processes that are applicable to Corporate and Direct policies.
• Actively promote and demonstrate the principles of Treating Customers Fairly in
claims handling. Reinforce the FCA and internal Complaints procedures and the application in dealing with disputed claims.
• Proactively identify and review suspect/fraudulent claims using the key fraud
indicators.
What you’ll need to succeed
• Previous Accident & Health or Personal Accident claims experience
• Policy language skills enabling accurate and consistent policy wording
interpretation
• A basic knowledge of legal/regulatory and litigation procedural requirements
• Strong verbal and written communication skills
• Time management – ability to handle multiple priorities, organize work and
meet deadlines.
• Attention to detail and the ability to problem solve
• Strong customer service and negotiating skills
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
CL – Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd #J-18808-Ljbffr
Complex Claims Adjuster employer: AIG
Contact Detail:
AIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Claims Adjuster
✨Tip Number 1
Familiarise yourself with the specific types of complex claims that AIG handles. Understanding the nuances of Personal Accident claims will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with current or former employees in the claims department. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of legal and regulatory frameworks related to claims handling. Being able to discuss these topics confidently will show your commitment to compliance and best practices.
✨Tip Number 4
Prepare examples of how you've successfully handled complex claims in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your problem-solving and customer service skills.
We think you need these skills to ace Complex Claims Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Accident & Health or Personal Accident claims. Use specific examples that demonstrate your ability to handle complex claims and your understanding of policy language.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in delivering customer-focused service and adhering to regulatory frameworks.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, consider including a brief example in your application that illustrates your ability to communicate effectively, especially in challenging situations.
Highlight Problem-Solving Abilities: Provide examples of how you've successfully identified and resolved issues in previous roles. This could include handling suspect or fraudulent claims, which is a key aspect of the job.
How to prepare for a job interview at AIG
✨Showcase Your Claims Experience
Be prepared to discuss your previous experience in Accident & Health or Personal Accident claims. Highlight specific cases where you successfully managed complex claims, demonstrating your problem-solving skills and attention to detail.
✨Understand Policy Language
Familiarise yourself with common policy language and terms relevant to the role. Being able to interpret policy wording accurately will show your technical competence and help you stand out during the interview.
✨Demonstrate Customer Service Skills
Prepare examples that illustrate your strong customer service and negotiating skills. Discuss how you've handled difficult situations with empathy and professionalism, reinforcing your commitment to treating customers fairly.
✨Prepare for Regulatory Questions
Brush up on your knowledge of legal and regulatory requirements related to claims handling. Be ready to discuss how you ensure compliance with best practices and internal procedures, as this is crucial for the role.