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- Tasks: Handle and investigate complex claims while ensuring customer satisfaction.
- Company: AIG is a global leader in innovative insurance solutions, committed to community support.
- Benefits: Enjoy health, wellbeing, financial security benefits, and professional development opportunities.
- Why this job: Join a supportive team culture that values diversity and continuous learning.
- Qualifications: Experience in Accident & Health claims and strong communication skills required.
- Other info: In-person collaboration is valued for effective teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Claims Adjuster to grow your experience in handling complex claims.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.
Purpose of the role
- To actively support the Personal Accident Claims function in attaining its objectives through the proactive assessment and management of genuine claims within the settlement authority limit.
- Contribute to the department achieving its overall objectives by ensuring delivery of a customer-focused service within a legal and regulatory framework.
How you’ll make an impact
- Handle and investigate complex claims in accordance with internal service levels and policy conditions.
- Develop technical and soft skills for accurate assessment and reserving of claims.
- Promote compliance with best practices in claims assessment and adhere to procedures for Corporate and Direct policies.
- Demonstrate principles of Treating Customers Fairly and reinforce FCA and internal complaints procedures.
- Identify and review suspect or fraudulent claims using key fraud indicators.
What you’ll need to succeed
- Experience in Accident & Health or Personal Accident claims.
- Ability to interpret policy language accurately.
- Knowledge of legal, regulatory, and litigation procedures.
- Strong communication skills.
- Effective time management and organizational skills.
- Attention to detail and problem-solving abilities.
- Customer service and negotiation skills.
We value in-person collaboration, so team members are primarily in the office to foster effective teamwork and a supportive environment.
Enjoy benefits that take care of what matters
Our Total Rewards Program offers benefits focused on your health, wellbeing, financial security, and professional development, supporting you and your family.
Reimagining insurance to make a bigger difference
AIG is a global leader in insurance solutions, committed to delivering innovative solutions and supporting communities. We invest in our people through continuous learning and foster a culture of inclusion and respect.
Welcome to a culture of inclusion
We promote a culture that respects diverse talents, backgrounds, and opinions through learning, awareness activities, and Employee Resource Groups. We are an equal opportunity employer and provide reasonable accommodations for applicants with disabilities. For accommodations, contact candidatecare@aig.com.
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Complex Claims Adjuster employer: AIG
Contact Detail:
AIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Claims Adjuster
✨Tip Number 1
Familiarise yourself with the specific types of complex claims that our team handles. Understanding the nuances of Personal Accident claims will give you an edge in discussions and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of legal and regulatory frameworks related to claims. Being able to discuss relevant laws and compliance measures during your interview will show that you're prepared and knowledgeable about the industry.
✨Tip Number 3
Highlight your communication and negotiation skills in conversations with us. Prepare examples from your past experiences where you've successfully resolved disputes or managed difficult situations, as these are crucial for a Claims Adjuster.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing to discuss how you've approached complex issues in previous roles. We value candidates who can think critically and provide innovative solutions to challenges in claims management.
We think you need these skills to ace Complex Claims Adjuster
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Complex Claims Adjuster position. Understand the key responsibilities and required skills, such as experience in Accident & Health claims and strong communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your background in handling complex claims, your attention to detail, and any customer service or negotiation skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention specific examples of how you've successfully managed claims in the past and how you embody the principles of Treating Customers Fairly.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves assessing claims accurately.
How to prepare for a job interview at AIG
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complex Claims Adjuster. Familiarise yourself with the key aspects of handling complex claims, including the legal and regulatory frameworks involved.
✨Showcase Your Experience
Prepare to discuss your previous experience in Accident & Health or Personal Accident claims. Be ready to provide specific examples of how you've successfully managed claims and resolved issues in the past.
✨Demonstrate Communication Skills
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, as you'll need to convey complex information to clients and stakeholders effectively.
✨Highlight Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving, especially in identifying and reviewing suspect or fraudulent claims. Use examples that demonstrate your attention to detail and analytical thinking.