Motor Claims Handler in Manchester

Join us as a Motor Claims Handler in April 2026 to take your career to the next level with a global market leader.

Our Claims teams are the proven problem solvers of choice for clients delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled claims handling experience. We take pride in delivering a responsive, fair and professional service with empathy and efficiency.

This is a fantastic entry level position for a pro-active and results driven individual who is keen to embark on a career within motor claims. This role would suit a graduate or someone with a couple of years of customer service experience who would like to develop their career in the insurance industry. You will receive extensive training and a great support network to learn new skills and knowledge on all aspects of managing motor claims.

• Actively support the department in providing a customer focused cost efficient claims handling service
• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving
• Take pro-active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim
• Interact with brokers, insureds, external providers and internal stakeholders
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Consumer Duties
• Work closely with the claims teams and underwriters providing feedback on claims issues, wording and market trends
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company internal requirements
• Work as part of a team and support colleagues so that overall team effectiveness is advanced
• Take personal responsibility for promoting a can-do attitude and demonstrating a pro-active claims handling service
• Foster good relationships with internal and external customers and drive excellent customer service

• Experience within a customer or client facing role
• Excellent written and verbal communication skills
• A self-motivated and proactive team player
• Excellent organisational skills with strong attention to detail
• Strong problem-solving skills
• Willingness to learn

We would encourage you to complete our free virtual job simulation to help prepare for what the role will entail and experience a day in the life as a Claims Analyst at AIG.

At AIG we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Our Total Rewards Program is a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security, as well as your professional development.

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. This is an exciting time to join us as we deliver ever-better solutions to our customers. We invest in our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

We are committed to creating a culture that respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs).

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.