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- Tasks: Handle and investigate motor claims, ensuring excellent customer service and compliance.
- Company: Join a global leader in the insurance industry with a focus on innovation.
- Benefits: Comprehensive benefits package for health, wellbeing, and professional development.
- Why this job: Make a real impact by delivering exceptional claims handling experiences.
- Qualifications: Experience in managing third party property damage claims and strong communication skills.
- Other info: Dynamic team environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Motor Claims Handler in April 2026 to take your career to the next level with a global market leader.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled claims handling experience. We take pride in delivering a responsive, fair and professional service with empathy and efficiency.
How you will create an impact
This is a fantastic role for someone with experience of managing third party property damage claims. You will actively support the department in providing a customer focused cost efficient claims handling service delivered through pro‑active claims handling that puts customer service as the core value.
Responsibilities
- Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
- Take pro‑active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim.
- Interact with brokers, insureds, external providers and internal stakeholders.
- Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved.
- Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Consumer Duties.
- Work closely with the claims teams and underwriters providing feedback on claims issues wording and market trends.
- Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company’s internal requirements.
- Work as part of a team and support colleagues so that overall team effectiveness is advanced.
- Take personal responsibility for promoting a can‑do attitude and demonstrating a pro‑active claims handling service.
- Foster good relationships with internal and external customers and drive excellent customer service.
What you’ll need to succeed
- Proven experience in handling third party property damage motor claims (prior experience in bodily injury and credit hire claims is welcomed but not essential).
- Good understanding of the end to end claims procedures.
- Detailed working knowledge of the legal and regulatory environment within which such motor claims are handled.
- Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
- Strong policy language and interpretation skills for accurate indemnity decisions.
- Excellent written and verbal communication skills.
- Strong stakeholder management skills.
- Excellent organisational skills with strong attention to detail.
Enjoy benefits that take care of what matters
At AIG our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program – a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security as well as your professional development to bring peace of mind to you and your family.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
Motor Claims Adjuster in Manchester employer: AIG Insurance
Contact Detail:
AIG Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Adjuster in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to motor claims. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled claims in the past. Highlight your problem-solving abilities and customer service focus to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Motor Claims Adjuster in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Claims Adjuster role. Highlight your experience with third party property damage claims and any relevant skills that match the job description. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how your background aligns with our values. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. We love candidates who can express their thoughts effectively, so proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at AIG Insurance
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of third party property damage claims. Be ready to discuss specific cases you've handled, the decisions you made, and how you ensured a fair outcome for all parties involved.
✨Showcase Your Customer Service Skills
Since customer service is at the core of this role, prepare examples that highlight your ability to handle claimants with empathy and efficiency. Think about times when you turned a challenging situation into a positive experience for the customer.
✨Understand the Legal Landscape
Familiarise yourself with the legal and regulatory environment surrounding motor claims. Be prepared to discuss how you’ve navigated these complexities in past roles and how you ensure compliance with best practices.
✨Demonstrate Team Spirit
This role requires collaboration with various stakeholders. Prepare to talk about how you’ve worked effectively within a team, supported colleagues, and contributed to achieving team goals. Highlight any experiences where you promoted a positive team culture.
