At a Glance
- Tasks: Lead a team in underwriting support and enhance operational efficiency.
- Company: Join AIG, a global leader in insurance solutions with a focus on innovation.
- Benefits: Comprehensive benefits package for health, wellbeing, and professional growth.
- Other info: Inclusive culture that values diversity and continuous learning.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Experience in commercial insurance and team management is essential.
The predicted salary is between 49500 - 60500 £ per year.
- Join us as an Underwriting Operations Support Manager -12 Months FTC(Maternity Cover)
- Make your mark in Talbot
Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019.
With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist.
Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism.
Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.
Syndicate 2019 provides Lloyd’s investors with access to AIG’s Private Client Select (PCS) portfolio.
How you will create an impact
Reporting to the Operations Manager, this position is responsible for the management of underwriting support staff.
The staff roles managed may include any combination of Technical Assistant or Sr. Technical Assistant.
This includes human resource management including mentoring, counselling, goal setting, and staff development.
Promotes teamwork and collaboration in partnership with underwriting and other functional teams within the company.
- People Management
- Manages a team of Technical Assistants
- Actively manages the team in all aspects, such as hiring, performance management, development, and schedule coordination.
- Manages the day-to-day operations of the support unit.
- First point of escalation for operations staff regarding service issues.
- Identify servicing issues and works with the Operations Manager to document the issue and follow up through resolution.
- Operations Support
- Develops key relationships with underwriters and Co E partners to execute the end-to-end Operations processes.
- Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual, team, and unit metrics.
- Review and manage production and quality control reports and take appropriate action for improved results.
- Ensures compliance with workflows and procedures.
- Review workflows/processes in order to identify process efficiencies.
Document workflow/process changes, train onshore/offshore staff, and implement and monitor change through BAU status.
- Support any IT development efforts as a subject matter expert.
Act as the point of coordination and functional subject matter expert for solutions provided and supported by Talbot IT and external software/solution providers
- Maintains open and effective communication with underwriters in order to foster partnership and teamwork.
- Proactively maintains effectiveness when experiencing changes in work responsibilities or environment; adjusts effectively to work within the new structure, process requirements, or culture.
- What you’ll need to succeed
- Commercial Insurance experience.
- Direct team management experience. Ability to build coherent teams and to lead teams through significant operation and cultural change.
- Experience in the insurance industry, specifically underwriting, ideally with knowledge of the Lloyds market, its regulatory requirements, and the impact this may have on a proposed solution or business change.
- Understanding of insurance operating systems which are used to rate, code, track and/or issue insurance policies.
- Proactive, independent work ethic with strong time management, problem-solving, and analytical skills.
- Demonstrated excellent marketing, influencing, negotiating and communication skills in dealing with C-suite leaders
- #LI-AIG
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset.
We know how important it is to protect and invest in what’s most important to you.
That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.
It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.
At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.
We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.
We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs).
With global chapters, ERGs are a cornerstone for our culture of inclusion.
The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.
If you believe you need a reasonable accommodation, please send an email to candidatecare@aig. com .
Functional Area
OP - Operations Talbot Underwriting Services Ltd (TS1)
Underwriting Operations Support Manager in London employer: AIG Insurance
AIG Insurance is an exceptional employer, offering a dynamic work environment where collaboration thrives, particularly in the heart of Lloyd's. With a strong emphasis on professional development, employees benefit from extensive growth opportunities and a supportive culture that values teamwork and compliance excellence. Working at AIG not only provides a chance to be part of a leading insurance firm but also ensures meaningful contributions to the financial integrity of managed syndicates.
StudySmarter Expert Advice🤫
We think this is how you could land Underwriting Operations Support Manager in London
✨Tap into Local Agencies
For temporary roles like the one at AIG Insurance, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so AIG Insurance knows you can adapt quickly to their needs!
We think you need these skills to ace Underwriting Operations Support Manager in London
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch AIG Insurance's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at AIG Insurance
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at AIG Insurance. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
