Multinational Office Manager in London

At AIG, we are reimagining the way we help customers to manage risk. Join us as AIG’s multinational Issuing Office Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency.

Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities, and deploying large fronted limits.

AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant, and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

How you will make an impact

• The Multinational Issuing Office is responsible for booking, issuing & invoicing accurate and compliant UK policies that are part of a multinational insurance program produced outside of the UK.
• Supervise a team of Multinational Issuing Office Coordinators, Issuing Office Specialists, and supporting resources in alignment with AIG’s Global Multinational Business Model, to deliver targeted Multinational client service and execution within agreed SLAs.
• Partner with and direct Shared Services teams to optimize workflow efficiency, drive service level improvement and ensure regulatory compliance.
• Engage with internal stakeholders within product, reinsurance, collections, tax & legal to ensure the execution of compliant UK policies and bookings.
• Communicate UK regulatory and policy implementation requirements to the AIG global network to drive process efficiency and reduce rework.
• Coordinate administration of any renewal or pre-issuance home / exposure state regulatory notifications.
• Closely monitor performance of the UK office to identify opportunities for service, quality, workflow and operational improvements.
• Oversee all pre and post bind activities on the UK Issuing Office portfolio and embed core principles of the end-to-end process providing direction and supervision to optimize workflow efficiency and ensure regulatory compliance.
• Execute compliant and accurate policies, bookings & invoices within agreed SLAs.
• Support development, testing and implementation of new Multinational systems and practices, including Multinational Xpress.
• Foster an environment where employees can grow and maximize their talent including appropriate training, career development, and succession planning.
• Ensure that all service level standards and performance metrics are met on assigned portfolio and improve multinational client experience as measured by client and broker satisfaction.
• Create a risk-aware culture of integrity and accountability to ensure full awareness and compliance of AIG policies and procedures, ethical behaviours and practices, and ownership of risks in day-to-day responsibilities.
• Support the execution of the Multinational strategy within the region, establish and execute a regular cadence of communication with key stakeholders in product and distribution.
• Provide support to multinational growth strategies, business development, thought leadership and training as appropriate.

What you’ll need to succeed

• Effective Team and People Manager, able to attract, engage, retain, and develop a high performing team to meet current and future business needs with ability to clearly articulate and execute plans.
• Ability to handle multiple priorities, organize work and meet tight deadlines and service standards.
• Ability to clearly articulate ideas and influence outcomes.
• Ability to identify operational improvements and gain technical knowledge and experience to carry out those improvements.
• Strong technical knowledge of multinational programs with knowledge of regulatory issues, product requirements, reinsurance, tax, collections, producer licensing and the systems and processes that support multinational business.
• Knowledge in multiple lines of business - Commercial & Personal Lines.
• Knowledge of non-conventional insurance programs.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.