At a Glance
- Tasks: Lead multinational insurance operations and enhance service delivery for global clients.
- Company: Join AIG, a global leader in insurance solutions with a focus on innovation.
- Benefits: Comprehensive benefits package, professional development, and a supportive work environment.
- Other info: Inclusive culture that values diversity and fosters continuous learning.
- Why this job: Make a real impact in a dynamic role with opportunities for career progression.
- Qualifications: Experience in process design, project management, and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Join us as a Multinational Insurance Operations Manager within our Multinational Service Delivery team to take your career to the next level with a global market leader. AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers’ global insurance needs.
How you will create an impact:
This is a fantastic role that offers great career progression, as you will have the opportunity to work with our largest clients across all product lines in countries all over the world. In this role, you will play a critical role in enhancing the operational Multinational capabilities. Some of the key responsibilities include:
- Promote a customer focused environment, ensuring the UK Region meet and exceed the standards in terms of quality, customer service, compliance, and timeliness in servicing Multinational Accounts.
- Maintain strong and effective relationships with key business stakeholders to ensure that MN service delivery meets expectations.
- Drive Continuous Improvement - identify operational inefficiencies, opportunities for improvement and socialize best practices.
- Lead the design and continual improvement of end-to-end processes across Multinational operations, ensuring alignment with strategic goals, operational efficiency, and regulatory compliance.
- Support AIG Network Integration within broader AIG Network Optimization strategy.
- Evaluate regional service delivery resources according to capacity requirements.
- Act as AIG Operations/Shared Services Relationship “business owner” for the region.
- Coordinate and escalate system, operations and Service delivery country issues.
- Resolve service delivery issues by engaging with other parties within the AIG network as required.
- Track and report efficiency of the Multinational teams; recommend corrective action in response to service delivery issues; ensure complaints from within the AIG network or internal departments and legal inquiries are addressed within established guidelines and protocols.
- Apply analytics for operational performance measurement, benchmarking and competitive analysis around key areas.
- Partner with relevant MN Training, Quality, Risk & Compliance colleagues to identify, report, review and communicate relevant issues, challenges, risks, opportunities and training needs.
- Participate in System, Operations and Service delivery Multinational initiatives and projects.
What you’ll need to succeed:
- Significant experience in process design, implementation and improvement within a complex, global organization.
- Experience in managing a service orientated operational environment.
- Experience working in the insurance industry advantageous.
- Strong project management skills, with a proven track record of leading cross-functional initiatives.
- Excellent communication and stakeholder management skills.
- Analytical mindset, able to work with data and metrics to drive process improvements.
- Passion for driving a culture of operational excellence across the organization.
- Proficiency in change management methodologies and tools.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Welcome to a culture of inclusion. We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honoured that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Multinational Insurance Operations Manager in London employer: AIG Insurance
AIG is an exceptional employer that prioritises the growth and well-being of its employees, offering a comprehensive Total Rewards Program that supports health, financial security, and professional development. With a strong emphasis on collaboration and a culture of inclusion, AIG fosters an environment where diverse talents can thrive while working on innovative solutions for global clients. Join us in London to be part of a dynamic team that values operational excellence and continuous improvement in the multinational insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Multinational Insurance Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at AIG or in the insurance industry on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Multinational Insurance Operations Manager.
✨Tip Number 2
Prepare for interviews by researching AIG's values and recent projects. Show us that you understand our mission and how your skills can contribute to enhancing operational capabilities in multinational insurance.
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've driven process improvements or managed cross-functional initiatives in your previous roles. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at AIG.
We think you need these skills to ace Multinational Insurance Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Multinational Insurance Operations Manager role. Highlight relevant experience in process design and service-oriented environments, and don’t forget to showcase your project management skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the insurance industry and how your skills align with AIG's mission. Keep it concise but impactful!
Showcase Your Analytical Skills:Since this role involves driving process improvements, be sure to mention any experience you have with data analysis and metrics. We want to see how you’ve used analytics to make a difference in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AIG Insurance
✨Know Your Stuff
Before the interview, dive deep into AIG's Multinational Insurance operations. Familiarise yourself with their services, recent projects, and industry trends. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your process design, project management, and stakeholder management skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about AIG's operational strategies, team dynamics, and how they measure success in the Multinational Service Delivery team. This demonstrates your enthusiasm and strategic thinking.
✨Emphasise Continuous Improvement
Since the role focuses on driving operational excellence, be ready to discuss how you've identified inefficiencies and implemented improvements in previous positions. Highlight your analytical mindset and any tools or methodologies you've used to achieve results.
