Complex Motor Claims Handler in Croydon

Join us as a Complex Motor Claims Handler to join a dynamic and progressive team in the Claims function of one of the world's largest insurers. The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework.

The role will require interaction with internal claims teams and stakeholders, brokers, insureds, external providers and third party agents. A training framework and support network will be provided for the successful candidate to learn new skills and knowledge on all aspects of motor claims - technical, legal liabilities, coverage, quantum, legal/regulatory procedure, negotiation and assessment skills etc – to manage a portfolio of complex motor claims.

• Proactively handle and investigate a portfolio of motor claims from cradle to grave, accurately and efficiently validating and assessing coverage, liability, and quantum, up to your approved limit.
• Demonstrate a customer focused mindset and achieve cost-effective claim resolutions, tangibly seen through claims outcomes and litigation management.
• Demonstrate best practice adherence, consistently achieving audit benchmark and/or above.
• Ensure claims file data is accurate at all times.
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved.
• Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company internal requirements.
• Keep informed and up to date on all aspects of the Claims proposition and promote where possible.

• Experience in handling Motor Claims is an advantage.
• Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc).
• Ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Strong policy language and interpretation skills for accurate indemnity decisions.
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.
• Ability to contribute effectively within a team environment.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.