Broker Service Centre Underwriting Service Advisor in Birmingham

Who we are? American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks. We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business. General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role. What you need to know: Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach. Take responsibility for all customer requests, ensuring action and follow up within the agreed service level. Develop and maintain productive external and internal relationships. Recognise and convert opportunities to introduce other AIG products to existing customers. Consistently achieve individual performance targets (KPI). Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries. Practice customer care by providing accurate information to customers at all times. Ensure good product and system knowledge is maintained. Ensure all relevant systems are updated in a timely manner. Attend all learning journey and referral sessions.

What we’re looking for: Experience working in a high-volume insurance service centre evidencing excellent performance. Demonstrate drive and a can-do attitude. Excellent team player and the ability to work independently. Demonstrate excellent communication skills written/verbal. Diligence. A full understanding of the impact of regulation and FCA. Cert CII or prepared to work towards.

COMPETENCIES REQUIRED

• Relationship Management: Consistently project a professional image. Demonstrate presence and authority in dealing with all levels of customers and internal AIG contacts.
• Team Player: Build professional and courteous working relationships with other Underwriting Service Advisors to form a strong, driven and successful team.
• Customer Service: Understand customer requirements and meet expectations, exceeding expectation where possible.
• Attitude & Professionalism: Maintain a positive outlook whilst always maintaining professional standards towards both customers and colleagues alike.
• Managing & developing yourself: Take ownership of your own development utilising support network and training opportunities available with the assistant underwriters and underwriters.
• Planning & Prioritisation: Work with assistant underwriters to prioritise individual workload to ensure targets and deadlines are achieved.
• Problem Solving: Highlight problems promptly taking ownership to seek a solution with assistance of an assistant underwriter.
• Delivering results: Achieve all performance targets and internal SLA’s.
• Continuous Improvement: Highlight any improvements within process and highlight with evidence to the client policy servicing manager.
• Communication: Excellent written and verbal communications skills.
• Business Knowledge / Awareness: Understand company objectives, strategies and how role/actions impact the business.
• Regulation: Practical and working knowledge of FSA and compliance.
• Competitor Knowledge: Maintain a strong network of contacts and understand the market.
• Dependability: Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs.
• Technical Knowledge: Sound understanding of product range and wordings with a basic technical understanding.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world. American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion. We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.