American International Group, Inc. (AIG) seeks a Senior Customer Relations Officer to investigate and resolve complex, escalated UK complaints, delivering fair outcomes and timely responses. You will coordinate with the Financial Ombudsman Service and senior stakeholders, upholding FCA rules and AIG policies while ensuring strong governance and complete case records.
The role emphasizes thoughtful handling of vulnerable customers, clear communication and robust oversight across UK operations.
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Senior Customer Experience & Complaints Lead employer: AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
AIG is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive Total Rewards Program that supports health, financial security, and professional development. With a strong emphasis on collaboration and a culture of inclusion, AIG fosters an environment where diverse talents are celebrated, and continuous learning is encouraged. Located in London, the role of Senior Underwriter in Financial Lines provides unique opportunities to engage with a dynamic team and contribute to innovative insurance solutions that make a meaningful impact.
Contact Details:
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd Recruitment Team
