Senior Manager-Experience Delivery

About the Role:

You will lead a team responsible for delivering high quality, relevant experiences including marketing, content and services and solutions, that meet the needs of our members/students/clients globally across owned, shared and earned channels. The team supports the Association’s teams in delivery of valuable and viable propositions to our chosen audiences and works with multiple partners across a set of propositions.

This team will build QA and launch marketing campaigns designed by our Experience Delivery Squads in annual and quarterly sprints.

You will report to the Director – Experience Business Partnering & Delivery and use a hybrid work schedule.

You Will:

• Oversee the end-to-end campaign lifecycle, from ideation to execution, optimization, and reporting.

• ·Develop scalable workflows, processes, and best practices to ensure campaigns are launched with high quality and minimal errors.

• Manage teams of Delivery Managers and Campaign Managers working across creative teams and marketing operations to ensuring programs and campaigns are implemented, within budget to the required quality levels

• Lead team in annual or quarterly planning processes to ensure that demand and capacity across delivery portfolio are balanced.

• Ensure the team respond to escalations from Partners, Proposition Owners and Team Leaders ensuring prompt resolution and demonstrating pursuit of high service and satisfaction.

• Define clear standards for team outputs including stakeholder management to ensure satisfied internal customers and target audiences.

• Lead a team of up to 15 in a manner consistent with our Management Charter.

You Have:

• Bachelor\’s Degree .

• 7+ years\’ experience in data-driven marketing – specifically CRM, email, online/offline media

• 3+ years prior experience leading a campaign delivery team.

• Experience in Agile ways of working

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You\’ll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, pension plan, annual leave, parental leave, an employee assistance program. We care about our employees\’ welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world\’s most accomplished accountants to stay relevant, meet today\’s demands, and prepare for tomorrow\’s challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you\’re interested in this role, please apply before 31 July 2025.

Additional Information

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