Marketing and Operations Executive/Manager in Dartford

Salary: £30,000–£35,000 FTE with bonus. We are also open to appointing a more experienced candidate on a three or four-day basis, with flexibility on the full-time equivalent salary.

Reporting to: COO and Co-Founder

The role spans marketing and client operations, but we don’t expect one person to be equally experienced in every area. You may bring a stronger marketing background and take the lead on content, events, partnerships and enquiry generation. Or you may bring deeper operations experience and focus on improving client coordination, automating processes and strengthening our financial operations. We’ll tailor the role around the strengths, experience and interests of the successful candidate, so we don’t expect you to lead in every area. You’ll take meaningful ownership of the area where you can add most value, while also being comfortable contributing across the wider business when needed.

Whichever area you lead, you’ll also need to be comfortable contributing across the wider business. We’re a small and growing team, so this won’t be a narrowly defined role: you’ll help where needed, spot opportunities to improve how we work and bring energy and momentum to the company. Throughout you’ll work closely with the founders, with clear strategic direction and support, while also having the autonomy to shape and build your area over time.

What you’ll do

The precise balance will depend on your experience and strengths, but the role will cover two core areas.

• Marketing and growth: You’ll turn AIConfident’s founders’ expertise and ideas into consistent marketing activity that increases our visibility and generates new enquiries. You’ll manage our marketing calendar and coordinate activity across LinkedIn, newsletters, the website, case studies, events and partnerships. This will include drafting and repurposing content, working with the founders to develop ideas and delivering the marketing plan. You’ll also track what is working and we want you to bring ideas, test different messages and formats, and help us build a more repeatable marketing approach over time.
• Client operations: You’ll be responsible for the smooth running of our client delivery. You’ll own operational communications with clients and associates, coordinate sessions from initial booking through to follow-up, manage contracts and ensure everyone has the information and materials they need. You’ll maintain accurate information across our operations dashboard and lead the weekly client forward-look meeting so that responsibilities are clear and potential issues are identified early. Throughout you’ll be spotting ways we can improve systems as we scale. You’ll identify manual or repetitive tasks and improve or automate them using AI and other digital tools. This could include creating clearer workflows, connecting systems and ensuring information moves efficiently across the company.

Who you are

• Critical: A growth mentality is critical for us at AIConfident - you’ll have a willingness to get stuck in, the energy to learn quickly, contribute new ideas and drive work forward. You’ll care about our mission and want to play an active part in growing the business.
• Essential: You’ll have professional experience in marketing, communications, events, operations or a similar role. Highly organised and proactive, with the ability to keep several pieces of work moving without losing the detail. A strong communicator who can turn ideas into clear, engaging content and warm and professional with clients, partners and colleagues. Excellent judgement about when to act independently and when to ask for input. Confident using AI tools in your day-to-day work, such as improving content, automating routine processes and making work more efficient, while applying good judgement about quality, accuracy and responsible use. Comfortable working in a small, growing company where priorities evolve and everyone sometimes helps outside their core area. Aligned with our mission and values - you want your work to create positive change and will champion our values publicly.
• Desirable: Experience in B2B marketing, ideally in a startup or a purpose-driven organisation. This could include managing marketing channels or marketing events. Experience coordinating client delivery, projects, workshops or a network of freelancers or associates. Experience improving or automating operational processes. Experience with invoicing, financial processes or bookkeeping. Experience working in a startup and operating in ambiguity/at pace.

We don’t expect you to have done every part of the role before. We care most about your attitude, judgement, ability to learn and willingness to get stuck in.

Who are we

AI is changing how organisations work, and we believe the way it is adopted matters. AIConfident helps leaders and teams use AI with confidence, ambition and responsibility - making sure the technology delivers benefits for society. We bring deep experience in AI adoption, public policy and working with senior leaders. Our founders were shaping national conversations about AI long before generative AI became mainstream, and we now work with an exceptional range of organisations across the private, public and charitable sectors. We are a small, ambitious and thoughtful team with a clear social purpose. We care deeply about the quality of our work, the relationships we build and making sure AI creates genuine benefits for society. You’ll join us at an exciting stage of growth, with the opportunity to work closely with the founders and help build the marketing and operations function as the company scales. Your work will have a direct impact on our success.

What we offer

• Salary + bonuses: Base salary plus twice-yearly bonus.
• Annual leave: 33 days annual leave (including bank holidays).
• Flexibility: We work hybrid by default but are open to remote working and other flexible working arrangements, including short-term working overseas.
• Purpose and direct impact: Be part of a mission-driven organisation shaping the responsible adoption of AI. Everyday you’ll be directly shaping how some of the country’s leading purpose-driven organisations approach AI and supporting this transformation first-hand.
• Growth: As we scale, you scale with us - in responsibility, career direction and earning potential. Work closely with leadership and influence company direction. You’ll also have the opportunity to attend industry-leading events and discussions.
• Join our community of experts: We have a fantastic team who are experts in their field, you’ll be part of this warm, varied and welcoming community. Team catchups are full of debate, support and learning about the latest AI tools and trends.

Sound like you? Email with your CV and a short video (2 minutes max, we suggest uploading to loom) telling us:

• Why AIConfident's mission resonates with you and why you are applying for this role.
• What you believe you could bring to the team and how you align with the job description.
• How you used AI tools (or chosen not to) within your application, and what your current favourite AI use case is.

We care about getting the AI revolution right and ensuring as many people benefit as possible. Our team comes from a range of personal and professional backgrounds, which we think brings huge strength to our organisation. If you’re excited about this position and AIConfident, and believe you could do a great job, we’d love to hear from you, even if your experience doesn’t perfectly match every requirement. This is a generalist role so we want somebody who is going to get stuck in and grow with the team. We’re committed to building a diverse, inclusive and supportive workplace, and bringing these to our clients, so we encourage applications from people of all backgrounds and experiences.

Unfortunately, we are not able to sponsor work visas for this position. Candidates must have the legal right to work in the UK without employer sponsorship.