Relationship Manager – North London

The Relationship Manager for North London will cover the following post codes: N, NW.

Overview of role:

• Proactively manage all external sales tasks including specifications in the region.
• Provide support to each stage of the supply chain, from specification to distribution and installation.
• Build strong relationships and influence key people within the supply chain using tools such as face-to-face meetings, Expert Installer training, Mobile Unit visits, and trips to the Centre of Excellence for customer-specific days or larger company events.
• Record all meeting notes, specifications, and sales opportunities on the CRM; which must be kept up to date and accurate.
• Must be a team player with great communication skills, sharing information with internal and external colleagues.

Personal Situation:

• You will need to be a resident of the territory or live within short travel distance of the territory and able to work hours dictated by the position.
• Must have a clean (or near clean) driving licence (no disqualifications).

Key Skills / Requirements:

• Proven sales track record in a similar industry role developing business with a technical-based product in a specification environment.
• Able to demonstrate good knowledge of the territory and of achieving or surpassing sales targets.
• Experience of the domestic fire safety industry is useful but not essential.
• Focused on territory planning, business development, growth, and profitability.
• General IT competency, including Microsoft 365 products, particularly Outlook, Excel, Word, and PowerPoint. Plus the ability to learn and use a CRM and reporting system.
• Must be an excellent face-to-face and telephone communicator who can identify contacts and gain appointments using the telephone.
• Able to understand and analyse business performance reports and make sound judgements based on their interpretation.
• Experience in managing a geographical territory and reporting regularly to colleagues and management on every aspect of business and customer development.

Key duties include, but are not limited to:

• Promote, sell and support Aico products within the designated geographical territory.
• Achieve specification of Aico products within Local Authority, Housing Association and other specifier projects.
• Visit Local Authorities, Housing Associations, Electrical Contractors, Architects, New Build/Developers, M & E Contractors, Fire & Rescue Services, Distributors and any other potential user of Aico products on a regular basis.
• Organise Centre of Excellence events for Aico customers and take part in national events and product launches.
• Effectively manage the Aico supply chain calling on end clients (social housing providers), installers/contractors and the distribution channels they use.
• Deliver Expert Installer training on Aico products to specifiers and installers to teach compliance with relevant legislation and British Standards.
• Provide first line support for customers by giving technical advice and support on the application of Aico products.
• Provide accurate reports on progress within the territory and compile and maintain precise visit reports and contact records on the company’s CRM.
• Report on market intelligence, including pricing, brochures, leaflets and information on competitors.
• Attend regular regional and national sales meetings and technical training sessions as requested by the Company.
• Attend annual sales conference and budget meeting to provide sales strategy, customer development, new products and business growth/improvement presentation.
• Attend industry relevant shows and exhibitions.

What we’re looking for in you:

• Passion and enthusiasm; able to embrace change and take pride in your work.
• Team player with a positive attitude who will support colleagues to achieve our shared vision.
• To be open and honest whilst being respectful and genuine with yourself and your colleagues, creating a trusting working environment.
• Must take responsibility for own actions, delivering on promises and leading by example at every level of the business.
• Be able to work collaboratively, sharing your knowledge whilst being open-minded, learning from your mistakes and speaking up when you need help.
• Interested in making a difference to the communities we serve, sharing best practice and educating to create a better understanding of fire life safety.