At a Glance
- Tasks: Join our Customer Service Team, providing top-notch support and troubleshooting for clients.
- Company: Be part of the UK's leading fire and gas detection protection company, ensuring home safety.
- Benefits: Enjoy full training, a dynamic team environment, and opportunities for personal growth.
- Other info: Full training provided; must have a clean driving licence and be ready to embrace change.
- Why this job: Make a real impact in customer service while working in a supportive and enthusiastic team.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Brief overview of the role:
An exciting new opportunity to join the UK’s leading fire and gas detection protection company, leading the way in home life safety. The successful applicant will be trained to play an active part in the Customer Service Team. This is a full-time position.
Personal Situation
This list is not extensive; the successful applicant may be required to undertake additional responsibilities as deemed appropriate by management.
Personal qualities:
• Able to commute reliably to the office and to work hours required to meet the demands of the role outside the norm on occasion when required
• Must have a clean (or near clean) driving licence
• Self-motivated with a desire to succeed
• Committed to providing an award-winning Customer service experience for our clients
• Able to prioritise and work to deadlines and other time pressures
• Organised and methodical with high levels of attention to detail
• Able to remain calm and collected whilst dealing with customer issues and queries
Specific Job Skills:
• Previous experience within a customer service based role would be beneficial
• Knowledge of Sage X3 and CRM systems would be advantageous but full training will be provided
• Excellent literacy and numeracy are required as well as IT competency and computer literacy
• An excellent and confident telephone manner is vital
Business Skills
Able to work well independently and as part of a dynamic fast-paced team.
List of Duties and Responsibilities:
• Troubleshooting with end clients
• Providing clear and accurate technical advice (full training will be given)
• Providing a high level of customer service and communication with our customers
• Full involvement with all promotional activity
• Creating and investigating ‘cases’
• Working closely with the other team members to ensure the individual, team, and company targets are met and exceeded
• Able to work to tight deadlines, working reactively, and proactively to get jobs/projects complete
• High levels of attention to detail displayed in performing the daily departmental admin tasks which include general company notifications and stock ordering
What we’re looking for in you:• Passion and enthusiasm; able to embrace change and take pride in your work
• Team player with a positive attitude who will support colleagues to achieve our shared vision
• To be open and honest whilst being respectful and genuine with yourself and your colleagues, creating a trusting working environment
• Must take responsibility for own actions, delivering on promises and leading by example at every level of the business
• Be able to work collaboratively, sharing your knowledge whilst being open-minded, learning from your mistakes, and speaking up when you need help
• A commitment to making a difference to the communities we serve, sharing best practice and educating to create a better understanding of fire life safety
To find out more about this role please contact Kelly Hodgetts via e-mail kelly.hodgetts@aico.co.uk or telephone 01691 664100.
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#J-18808-LjbffrCustomer Service Advisor in Oswestry employer: Aico Ltd
Join a dynamic team at the UK's leading fire and gas detection protection company, where your role as a Customer Service Advisor will be pivotal in ensuring home life safety. We pride ourselves on fostering a supportive work culture that values personal growth, offering comprehensive training and development opportunities to help you excel in your career. With a commitment to delivering award-winning customer service, you'll be part of a collaborative environment that encourages innovation and teamwork, all while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Oswestry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aico Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aico Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Oswestry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aico Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Aico Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aico Ltd!
How to prepare for a job interview at Aico Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
