Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch admin support to the Customer Experience team and ensure smooth operations.
- Company: Join a leading provider of rental solutions, dedicated to outstanding customer service and employee growth.
- Benefits: Enjoy a supportive work environment with opportunities for training, mentorship, and personal development.
- Why this job: Be part of a positive culture that values teamwork, ownership, and making a real impact.
- Qualifications: Strong organisational skills, confident communication, and a keen eye for detail are essential.
- Other info: Flexible working options available; perfect for students looking to gain valuable experience.
The predicted salary is between 28800 - 43200 £ per year.
The Company
My client is proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Our customers work indoors at height and require a fast, flexible and safe service solution. They have a passion for providing outstanding customer service and plan to significantly grow our business. They genuinely value their employees in the same way that they value their customers. They want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible. This job description is structured around our employee values: Teamwork, Positivity and Ownership.
Job Purpose
In this important role within the Company, you will provide high level administration support and coordination to the Customer Experience team. You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.
Responsibilities
- Teamwork:
- Work closely with members of the Customer Experience and Sales teams to ensure an efficient and professional service.
- Support and assist colleagues through sharing of knowledge.
- Work flexibly, helping with reasonable ad hoc duties as required.
- Positivity:
- Demonstrate the Company Values in everything you do.
- Respect all colleagues and customers, being polite and courteous at all times.
- Demonstrate a “can-do” attitude, striving to support colleagues in the best way possible.
- Ownership:
- Act as initial point of contact for department emails, monitoring, coordinating and administering the central admin email account.
- Support colleagues in the Customer Experience and Sales teams to ensure that customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome.
- Carry out administrative tasks triggered by customer enquiries, working with care and efficiency at all times.
- Respond to all phone calls and e-mails effectively and professionally.
- Ensure all customer contact is recorded on the customer’s record, and any follow-up actions are completed in a timely manner.
- Communicate confidently and effectively during dealings with customers.
- Conduct quality checks in line with departmental procedures.
- Carry out the administration duties associated with machine off-hires.
- Effectively coordinate machine breakdown support.
- Liaise with customers to book LOLER appointments.
- Coordinate and administer the capital sales process.
- Report any opportunities and threats to the Customer Experience Executive or Head of Customer Service, escalating concerns and suggestions for improvement.
- Proactively seek new ways of ensuring the highest levels of customer service.
Skills Required
- Excellent time management, administration and organisational skills.
- A confident communicator with people at any level within an organisation.
- Good written and verbal communication skills with a friendly telephone manner.
- Self-motivated with an ability to work autonomously and take responsibility.
- Impeccable attention to detail.
- Ability to meet deadlines.
- The ability to make commercially viable decisions.
- A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demand.
Contact Detail:
Aibo Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's values of Teamwork, Positivity, and Ownership. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common customer service scenarios related to the rental solutions industry. Being able to discuss specific examples of how you've handled similar situations can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and may even refer you internally, which can significantly boost your chances.
✨Tip Number 4
Prepare to showcase your organisational skills by discussing specific tools or methods you use to manage your time and tasks effectively. This will resonate well with the role's emphasis on administration and efficiency.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Administrator role. Emphasise your administration skills, time management, and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the company's values: Teamwork, Positivity, and Ownership. Share specific examples of how you've demonstrated these values in past roles.
Showcase Communication Skills: In your application, highlight your written and verbal communication skills. Provide examples of how you've effectively communicated with customers or colleagues in previous positions.
Highlight Attention to Detail: Since the role requires impeccable attention to detail, include examples in your application where your attention to detail has positively impacted your work or customer satisfaction.
How to prepare for a job interview at Aibo Recruitment Ltd
✨Showcase Your Teamwork Skills
During the interview, emphasise your ability to work collaboratively. Share examples of how you've supported colleagues in previous roles and contributed to a positive team environment. This aligns with the company's value of teamwork.
✨Demonstrate a Positive Attitude
Exude positivity throughout the interview. Use phrases that reflect a 'can-do' attitude and be sure to express your enthusiasm for providing excellent customer service. This will resonate well with the company's focus on positivity.
✨Highlight Your Attention to Detail
Prepare to discuss specific instances where your attention to detail made a difference in your work. Whether it was catching an error or ensuring a task was completed accurately, showcasing this skill is crucial for the role.
✨Communicate Confidently
Practice your communication skills before the interview. Be ready to articulate your thoughts clearly and confidently, especially when discussing your experience with customer interactions. This will demonstrate your capability as a confident communicator.
